McDonald's
🍽️ Restaurants · Philadelphia
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer alleges discriminatory service practices in the drive-thru line.
The restaurant was closed despite posted operating hours.
Customer contracted food poisoning after eating at the restaurant.
The dining area was locked during scheduled operating hours.
The restaurant is frequently closed or unprepared to serve breakfast.
Business reply on Google
Thank you for the feedback. We apologize for the inconvenience and will be sure to share this with the appropriate stakeholders. From the McDonald’s Customer Care Team
The store manager displayed unprofessional behavior and poor customer service.
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback)to share details with our Customer Care team so we can help. From the McDonald's Customer Care Team.
Employee displayed rude behavior and poor customer service attitude.
Store opening hours are inconsistent and drive-thru access is restricted.
Business reply on Google
We’d like to look into this further for you. Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) to provide additional information.
Excessive wait time in drive-thru with poor staff communication.
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share details with our Customer Care team so we can help.
Unresponsive drive-thru, distracted staff, and incorrect order received.
Business closed earlier than the hours posted on their website
The customer received undercooked burgers.
Rude staff, broken ice cream machine, and poor quality drinks.
The Big Mac was missing a patty.
Staff used profane language and was disrespectful regarding a missing item.
Inconsistent service and store opening hours not followed.
Staff ignored dining room customers to prioritize drive-through orders.