Metro by T-Mobile
📡 Internet & Cable · Albuquerque
total experiences
replied on google
Most reported issues
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Experiences
Staff consistently claim system is down and close store early.
Business reply on Google
Hello Barbie, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at Nicholas.Ringwood@T-Mobile.com so we can chat!
Staff refused service and acted unprofessionally toward the customer
Business reply on Google
Hello Francine, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer. Please email me at Nicholas.Ringwood@T-Mobile.com so we can chat!
Customer waited for service without being acknowledged by staff
Business reply on Google
We’re sorry to hear this we always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit. If you would like to speak about this in further detail, please respond to vincent.rhodes@t-mobile.com.
Staff unable to assist with adding lines or upgrading accounts.
Staff misled customer regarding phone compatibility and bundle promotion availability.
Store staff enforce arbitrary policies and refuse to correct their mistakes.
Store employee refused to process a customer payment
Staff forced a more expensive plan to increase their commission.
Staff were rude and refused to communicate in English.