Metro by T-Mobile
📡 Internet & Cable · Boise
total experiences
replied on google
Most reported issues
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Experiences
Store failed to open during scheduled business hours
Business reply on Google
Sorry for the wait Silvio. We know how important your time is and we’ll continue to improve the speed in which we help customers. We hope you’ll visit us again so we can take care of you.
Store sold a used phone and refused to provide a replacement
Business reply on Google
Hi Kevin! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff member was rude and provided incorrect technical information about phone locking.
Staff refused to assist with phone activation and support was inaccessible.
Staff member was rude and unhelpful during a phone inquiry.
Business reply on Google
Hi Paulina, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Shawn Wallace Rural Development Manager T-Mobile
Long wait times due to understaffing at the retail store.
Business reply on Google
Sorry for the long wait Erik. We know how important your time is and we’ll continue to improve the speed in which we help customers. We hope you’ll visit us again so we can take care of you. We also have many upgrade options for our existing customers including a device on us with our Metro Flex rate plans after just a year! We hope that you give us another opportunity to meet your needs.
In-store staff were unable to resolve the customer's issue.
Business reply on Google
Hi Melissa! It's disappointing to learn that we did not live up to our high standards for customer service this time around. We are always improving and hope you'll give us another chance to provide better service in the future. We would love for you to come back in and see us so we can attempt to make this right for you.
Staff provided incorrect billing information resulting in service disconnection.
Business reply on Google
Hi Gasana! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff withheld information about affordable phone options and were disrespectful.
Business reply on Google
Hi Raymond! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
The store did not answer phone calls during business hours.