Metro by T-Mobile
📡 Internet & Cable · Portland
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff used deceptive sales tactics and locked the customer's device.
Business reply on Google
We’re sorry to hear this Katherine. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff member was unprofessional and dismissive of customer complaint
Business reply on Google
Hello Linval, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Employee stole money and unauthorizedly changed the customer's service plan
Business reply on Google
Hi Suzy! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff added unauthorized services and insurance to the customer's plan.
Business reply on Google
Hi Kasey! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
The sales staff used aggressive tactics and wore excessive cologne.
Business reply on Google
We’re sorry to hear this Bryan. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff allegedly stole a phone charger and provided poor customer service.
Business reply on Google
Hi Darian! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff added unauthorized services and charged a higher monthly plan rate.
Business reply on Google
Hi Juniper! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff misled customer on phone promotion and changed account security pin.
Business reply on Google
Hi Pat! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff member was rude and accessed customer's private text messages.
Business reply on Google
Hi Connor! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff member lacked knowledge and training to assist with promotions.
Employee used deceptive pricing tactics to increase sales commissions
Business reply on Google
Hello Tiana, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Store adds unauthorized charges and fails to provide complete information.
Employee misled customer into purchasing unwanted tablets and refused returns.
Business reply on Google
Hello Mike, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Excessive wait times and inconsistent service availability at the store.
Employee accidentally deleted all personal data from customer SD card
Staff provided unclear information and prioritized other customers over the reviewer.
Business reply on Google
We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at OregonMDFeedback@T-Mobile.comif you would like to chat!
Staff misled customer, overcharged for device, and caused loss of phone number.
Staff member was rude and dismissive to the customer.
staff attempted to charge for free services and provided poor network
Customer service failed to activate phone after switching plans