Metro by T-Mobile
📡 Internet & Cable · Providence
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
unauthorized charges for unused phone and poor customer service resolution
Business reply on Google
We apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time.
Customer service is handled by an offshore call center.
Business reply on Google
Hi Selvin! We’re sorry for any inconvenience. We’re definitely not going out of business, but due to unforeseen circumstances this location was temporarily closed and will be up and running this week. Please note though that all locations are authorized dealers including this one with no location being a specific headquarters. I hope this clears up any confusions and your next visit we’ll be able to help you with any needs you have. Thank you!
Store failed to open at the advertised time
Business reply on Google
We’re sorry to hear this! We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
The store does not open at the scheduled time.
Business reply on Google
We’re sorry to hear this but thank you for bringing it to our attention. We're working to fix this issue promptly.
Staff pressured customer into an unnecessary upgrade to resolve technical issues.
Store staff attempted to overcharge for phone activation services.
Staff refused to assist vision-impaired customer with phone number transfer.
Store sold a defective phone and refused a valid return request.
The business misled the customer regarding service terms and rebate offers.
The staff member provided unprofessional and poor customer service.
Store manager was rude and interrupted staff during customer assistance.
Store added unauthorized charges to the customer account
Defective phone caused a fire hazard and store refused replacement.
Staff provided incorrect information and ignored the customer.
Staff allegedly sold a stolen phone and acted in threatening manner.