Metro by T-Mobile
📡 Internet & Cable · Salt Lake City
total experiences
replied on google
Most reported issues
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Experiences
Employee harassed customer via personal phone call after store confrontation
Staff added unauthorized charges to the customer bill
Business reply on Google
Hi Norma Sides! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Unauthorized insurance plan added to customer account by store representative
Business reply on Google
Hello Sean Dwello we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Employee added unauthorized charges and insurance to the customer account.
Business reply on Google
Hello, I apologize for the service you received at one of our Metro locations. I would like to discuss the matter further with you, if possible. Please reach out to me directly at shyler.ralphs@t-mobile.com, thank you.
Store manager provided false information regarding plan pricing and services.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at idaho/utahmdfeedback@t-mobile.com so we can chat!
Store was locked before the posted closing time
Manager charged for an item falsely claimed to be free
customer misled about promotion and dismissed by store staff
Staff refused to accept valid ID for account access and app failure
Manager forces unnecessary accessory purchases and engages in suspicious cash handling…
Staff pressured customer into an unwanted higher priced service plan.
Staff failed to provide warranty replacement for a mobile phone.
Staff ignored customer and refused to provide assistance.
Defective phone sold with unexpected additional billing charges
Store was left unattended during business hours