Metro by T-Mobile
💻 Tech Services · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to sell a SIM card without an account upsell
Business reply on Google
Hello Kandis, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a Metro By T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Store failed to open at the scheduled time
Business reply on Google
Sorry for the long wait Steven. We know how important your time is and we’ll continue to improve the speed in which we help customers. We hope you’ll visit us again so we can take care of you.
The business does not answer phones and the voicemail is full.
Business reply on Google
We’re sorry to hear this Alayha. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
The business does not answer incoming phone calls.
Business reply on Google
We’re sorry to hear this Tracy. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff refused to activate a phone and treated customers poorly.
Business reply on Google
Hello Evelin, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a Metro By T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Employee smoking outside the store entrance causes air quality issues.
Business reply on Google
Hi Lily! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff member provided rushed and unhelpful customer service.
Business reply on Google
Hello Sierra, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a Metro By T-Mobile customer and hope we can win back your trust and confidence on your next visit. !
Store staff were rude and dismissive toward customer questions.
Business reply on Google
I’m sorry to hear this Monserat Flores. That’s not the experience we want for our customers! Can you email me at Nellie.Rendon@T-Mobile.com so I can learn more about your experience?
Employee charged for unnecessary SIM card and refused a refund.
Store was closed during posted business hours
Customer received a defective flip phone with no resolution from support.
Store owner used aggressive and abusive language toward a customer.
Staff deleted personal data and provided unprofessional customer service.