Metro by T-Mobile
💻 Tech Services · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Phone performance issues and unexpected price discrepancy at point of sale
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at luis.rosales-lanz7@t-mobile.com so we can chat!
The store changed the customer's plan and increased monthly costs.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at luis-rosales-lanz7@t-mobile.com so we can chat!
staff members were rude and difficult to communicate with
Business reply on Google
Hi Henry ! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Poor customer service, unpleasant environment, and unreliable mobile network signal.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at Carrie.Jones@t-mobile.com so we can chat!
Unprofessional staff provided poor service and long wait times.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at luis.rosales-lanz7@t-mobile.com so we can chat!
Staff incorrectly directs customers to a store unable to access accounts.
Business reply on Google
Hi Reed! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
unauthorized charges for accessories and defective slow charging phone
Business reply on Google
It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Customer was forced into a plan to purchase a hotspot.
Business reply on Google
It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff added unauthorized services and insurance to the customer account
Business reply on Google
Hello Etienne, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a Metro By T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at james.peek@t-mobile.com so we can chat!
Employee provided incorrect technical information and exhibited rude, dismissive behavior.
Business reply on Google
We apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a Metro By T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at James.peek@t-mobile.com so we can chat!
Payment processed to wrong account and staff entered information incorrectly
Business reply on Google
I’m sorry to hear this Jasmine. That’s not the experience we want for our customers! Can you email me at WashingtonPacificMCFeedback@T-Mobile.com so I can get this fixed for you?
Staff sold a non-functional phone through deceptive practices.
Business reply on Google
We love our T-Mobile customers and would like an opportunity to talk more about your visit! Please contact me at luis.rosales-lanz7@t-mobile.com
customer unable to access account despite payment
Staff were rude and pushy regarding unwanted product sales.