Metro by T-Mobile
💻 Tech Services · Torrance
total experiences
replied on google
Most reported issues
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Experiences
Staff provided misleading pricing information and failed to follow up on issues.
Business reply on Google
It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff falsely claim promotional items are out of stock
Business reply on Google
Hi Kelly! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff refused to assist with porting an existing phone number.
Business reply on Google
We’re sorry to hear this AP. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Device storage indicates full despite lack of saved content
Business reply on Google
Hi Anthony! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
The customer service staff was rude.
Business reply on Google
Hi Kevin! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Employee ignored customer and failed to answer a simple question.
Business reply on Google
Hi Juan! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Store closed before posted hours and poor network connection quality.
Customer service agents were unable to resolve the user's issue.
Business reply on Google
We’re sorry to hear this Lance. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Poor service, store cleanliness, and deceptive sales practices regarding phone…
Business reply on Google
I’m sorry to hear this LM. That’s not the experience we want for our customers! Can you email me at OrangeCountyMDFeedback@T-Mobile.com so I can get this fixed for you?
Staff member allowed family to bypass store mask policy
Staff members were unprofessional and unable to assist with simple requests.
Staff charges unauthorized fees for services and exhibits rude behavior.
defective phone and accessories with denied warranty coverage