Metro by T-Mobile
📡 Internet & Cable · Wichita
total experiences
replied on google
Most reported issues
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Experiences
Customer charged for unrequested items and accessories without consent
Business reply on Google
Hello Dax, we apologize for your less-than-ideal experience. Our team should always be professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.
unhelpful staff member and dissatisfaction with new payment plan provider
Business reply on Google
Hello Tyler, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Customer charged an activation fee for a simple SIM card update.
Business reply on Google
Hi Ben! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Home internet service is unreliable and lacks device management features.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time.
Store overcharged customer and refused to provide a refund
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time.
Staff misled customer on phone promotions and added unauthorized insurance charges.
Business reply on Google
! Hi Noah! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff added unauthorized charges and failed to apply promised discounts.
Business reply on Google
Hi Tim! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
impatient staff and excessive scam calls received after service
Business reply on Google
We love our T-Mobile customers and would like an opportunity to talk more about your visit! Please contact me at KansasOklahomaMDFeedback@T-Mobile.com.