Metro by T-Mobile
💻 Tech Services · Wilmington
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused payment and provided rude customer service
Business reply on Google
It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff members are impatient and unhelpful to customers.
Business reply on Google
We’re sorry to hear this, Paulina. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Store was locked during hours and lacked requested inventory
Business reply on Google
Sorry for the long wait Nebula. We know how important your time is and we’ll continue to improve the speed in which we help customers. We hope you’ll visit us again so we can take care of you.
Staff member was rude and refused to provide identifying information
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time.
Staff member displayed poor attitude and discriminated based on language.
Business reply on Google
We’re sorry to hear this, Lode. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
unauthorized upselling of accessories at high prices
Business reply on Google
Hola, Disculpe que tuvo una experiencia negativa en la tienda. Nos importa su opinion por favor envie me un email a LosAngeleSouthMDFeedback@T-Mobile.com para poder comunicarnos mejor con usted.