Michaels

Curbside pickup orders are consistently delayed requiring in-store pickup.

employees provided inconsistent information regarding the store price match policy

Staff member ignored customers to use a personal cell phone.

Cashier abandoned register and refused to assist the customer

Employees were unhelpful and inventory was inaccurate

Store allowed an unauthorized person to collect an online pickup order.

Store inventory is managed by corporate rather than local staff.

The store failed to frame a map by the promised date.

Inaccurate order fulfillment and poor customer service regarding order history.

Inaccurate online inventory information regarding product availability.

deceptive pricing practices regarding custom framing discounts

Store no longer stocks seasonal Hanukkah inventory locally

Staff followed and harassed customer while ignoring actual shoplifters.