Michaels

Store refused to exchange a defective sewing machine after opening.

Store falsely marked order as picked up without providing items

Staff member was rude to customers regarding reaching for merchandise.

Custom framed jersey was damaged and assembled with poor craftsmanship.

The store had insufficient inventory of scrapbooking supplies.

Store refused to accept cash payment for merchandise.

Long checkout line with insufficient staff caused customer to leave.

unhelpful staff and long wait times for assistance

Manager refused to honor a valid promotional coupon at checkout.

defective pre-lit christmas tree refused for exchange by store

Store refuses to honor coupons on non-clearance items.