Michaels

Manager displayed rude behavior and refused to identify herself

online orders are frequently cancelled and curbside pickup wait times excessive

online order pickup was not processed correctly by store staff

Staff refused to cancel order and provided poor customer service.

insufficient staff levels causing long wait times and lack of assistance

Manager provided poor service and failed to resolve payment processing issue.

The cashier was rude and unpleasant to the customer.

Customer felt accused of theft by staff during receipt check.

lack of seating for customers waiting in long lines

Long wait times due to insufficient cashier staffing

The cashier provided rude and poor customer service.

Store is messy with unhelpful staff and damaged or incomplete products.

Difficulty finding staff and long checkout wait times.

Customer service left the caller on hold for twenty-five minutes.