Michaels

Custom framing service was poor and the item arrived damaged.

lack of staff assistance with checkout process

Customer experienced racial profiling and harassment by store staff

Store is disorganized with unhelpful staff and poor cart policy.

Staff members were rude to the customer on multiple visits.

Store failed to notify customer that custom framing order was ready

Store provided incorrect item and had restrictive payment card policies.

Staff refused to release paid custom framing orders to the customer.

Same day delivery order was never picked up or communicated.

Store closed early despite sending order ready notification and rude staff.

Store employees lacked knowledge regarding product compatibility for sublimation.

Store lighting is dim and prices are higher than expected.

Customer left due to lack of staff assistance in the store.

staff were unavailable to assist and abandoned the sales floor

Long wait times for curbside pickup and in-store order retrieval.

The store shelves were mostly empty and disorganized.

In-store pickup order delayed with poor communication from staff

Staff denied the existence of a displayed sale price.

Employee failed to provide adequate assistance to a new customer.

Store associate was rude and unprofessional when asked a question.