Michaels

Staff failed to respond to multiple requests for fabric cutting assistance.

Store manager made customer uncomfortable by hovering and taking items away.

Store failed to repair or provide status on custom shadow box

The store does not answer the telephone during business hours.

seashells were pre-drilled and unsuitable for the customer's intended use

The store lacked seasonal inventory for a graveside arrangement.

Manager publicly berated an employee during a customer transaction

Store inventory was depleted and the aisles were disorganized.

insufficient staff availability and long checkout wait times

Long checkout wait times due to poor staff management

Gift card purchased at register failed to activate and was nonrefundable.

Customer misses discontinued floral department services and finds store decor unappealing.