Micro Center
💻 Tech Services · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Store manager was rude and unhelpful to a corporate customer
Business reply on Google
We’re sorry to hear about your experience at our Columbus store. We'd certainly like to hear more about your experience to see how we can help out. Please reach out through our live agent chat on our website, and our team will be happy to discuss this with you further.
Service department lost customer property and caused multiple return trips.
Business reply on Google
We’re sorry to hear about your experience and appreciate you sharing these details. Your feedback is important to us and will be shared with our Columbus team so we can improve.
Staff refused to provide assistance and directed customer to online videos.
Business reply on Google
We appreciate you sharing your experience. We're sorry to hear you didn't get the help you needed when looking for a 3D printer. Your feedback is important and will be shared with our team to help us improve.
unhelpful staff and unreliable shipping carrier used for online orders
Business reply on Google
Hi Thommy. We appreciate you taking the time to share your feedback about your experience at our Columbus store and with shipping. We'll be sure to share your comments with our team.
employees reserved limited stock for themselves instead of selling to customers
Business reply on Google
We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how disappointing this was, and we’ll make sure your comments are shared with our team.
Store sold defective computer and refused to provide support or returns.
Business reply on Google
We’re sorry to hear about your experience and appreciate you sharing these details. We understand how frustrating it can be when a recommendation does not meet expectations, and we sincerely apologize for this occurrence. We will share your feedback with our team to help improve our service.
Excessive employee solicitation caused the customer to leave without purchasing.
Business reply on Google
Hi Joshua. Thanks for reaching out to Micro Center. We're sorry to hear about your experience and appreciate you sharing your feedback. We'll make sure your comments are shared with the appropriate team.
Printer sold missing essential setup ink cartridge required for initialization.
Business reply on Google
Hi Thomas. We're sorry to hear about your experience with the printer purchase and the missing cartridge. With our open-box products, we do our best to ensure these are labeled with notes regarding any issues or missing components that would be associated with the purchase, and typically offer these products at a discount to reflect their open-box status. We appreciate you sharing these details and will review this with our team to help improve future experiences.
Manager refused to accept a valid gift card at checkout
Business reply on Google
Hi Zach. Thanks for sharing your feedback. We're glad to hear you had a positive experience with our customer service team, but we're sorry to learn about your experience at checkout. It is certainly odd that a gift card would be refused at our checkout; typically, all items would be eligible to be paid for with gift cards. We'd definitely like to look into this a bit further to see why this happened. If you'd like to discuss further details with us, please reach out through our live agent chat on our website, and our team will be happy to look into this further with you.
technician left early and failed to complete the scheduled desktop cleaning
Business reply on Google
Hello. We are sorry to hear that your tech had to leave early for the day and was unable to complete the work as suggested. The team should be communicating via text when work is completed, so you, the customer, will not have to guess when to show up for collection. You can also reach out to our online chat support for help with updates on your order if you have not heard back from the service team. We apologize for the inconvenience and will share the feedback.
unhelpful technical support and fees for product diagnostics
Business reply on Google
Thank you for sharing your experience. We're sorry to hear about the difficulties you faced with both our phone support and in-store service. Your feedback is important to us, and we will be sure to share your experience with our teams to help us with future improvements to our service.
Unexpected diagnostic fees and high costs for requested repair services.
Business reply on Google
Hello Derek. We're sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating it can be when expectations aren't met, especially regarding service fees and communication. With any repair we conduct, we do require a diagnostic service so we can get a full rundown on the condition of your system and to ensure we are tackling the right problem to get your system working again. Your comments will be shared with our team so we can work to improve our process.
technicians failed to resolve persistent hardware and connection issues after multiple…
Business reply on Google
We're sorry to hear about your experience and the ongoing issues with your custom build. We understand how frustrating this must be after multiple visits. This is certainly something we'd like to look into further with you. If you would like to speak with our team regarding this, please reach out to us through our live agent chat on our website, and our team will be happy to look into your service further and see about getting this resolved for you.
Store sold reserved laptop and attempted bait and switch sales tactic
Business reply on Google
Hi Matt, thanks for taking the time to share your experience. We are sorry to hear about your experience with our in-store pick-up. With in-store pick-ups, items may be purchased by other customers prior to being pulled for an order, and in these cases, we do our best to offer comparable recommendations with similar specs whenever possible. If no comparable offerings are available, a recommendation of a different spec may be offered in its place, though they may be more expensive, and we apologize that we did not have an offering that worked for your needs and budget. If you would like to speak with us further regarding your store experience, please feel free to reach out through our live agent chat on our website, and our team will be happy to speak with you further. Thank you again for sharing your feedback; it helps us with future improvements.
Purchased laptop has multiple technical glitches and performance issues.
Business reply on Google
Hello! Thank you for contacting Micro Center. We're sorry to hear about your experience with your laptop purchase and the issues you've encountered. While our standard return window has passed, we do offer diagnostic and repair services for laptops at all of our store locations, and depending on the manufacturer, we may be able to repair this under your warranty coverage. You can bring your laptop in for a diagnostic assessment—no appointment is needed, and our technicians can help determine the cause of the issues and discuss possible solutions. For more details on our repair services or to schedule an appointment, you can visit our website: https://microcenter.zendesk.com/hc/en-us/articles/24428845462935-What-items-do-you-repair-at-Micro-Center. If you would like to speak with our team further regarding your experience with your purchase, please feel free to reach out through our live agent chat on our website, and our team will be happy to speak with you further.
Purchased chair has a strong odor and is overpriced.
Business reply on Google
Hello Dakotah, we are sorry to hear this. We understand how disappointing it can be when a product isn't as expected, and we apologize that the chair had an unfortunate smell. If you still have the chair in your possession, we would be more than happy to assist with a return in-store, though we understand that the distance isn't ideal. Regarding your survey issue, based on our records, we are not seeing a survey in our system attached to your transaction number. In some cases, this error can occur if the "Take the Survey" button is accidentally double-tapped, even if no survey is submitted. We will continue to monitor this to learn more about what may have occurred. If you are in need of additional support regarding a potential return, please feel free to reach out via the live chat on our website, or by calling the store contact line for our Columbus store at 614-326-8500. Our team will be happy to look into this. Thank you for taking the time to share your feedback.
customer ignored by staff and received poor service
Business reply on Google
We're sorry to hear about your experience and how you felt during your visit. This isn't the service we aim to provide. We appreciate your feedback and will share it with our team to help us improve.
Incompetent technical support failed to repair computer after multiple attempts
Store associates ignored customer despite clear intent to purchase.
Business reply on Google
Hello Jonathan. Thank you for sharing your feedback. We’re sorry to hear about your recent experience and the lack of assistance you received in-store. That’s not the level of service we aim to provide. We appreciate you bringing this to our attention and will be addressing it with the team to ensure better support moving forward.
Incompetent repairs, poor communication, and physical damage to customer laptop.
Business reply on Google
Hello, Daniel, and thank you for sharing your service experience. We certainly understand that it can be frustrating attempting to repair a device that is unsuccessful. This being so, we are pleased to hear that the shop refunded some of the fees, despite the work already being done by the tech to try and help out. As the data backup is a separate procedure that did not fail in backing up your data, we can see why this refund was not provided, but we understand your concerns. Thank you for taking the time to share your concerns, and for Jerry being able to help you with a new device.