Midas
🚗 Auto & Repair · Cincinnati
total experiences
replied on google
Most reported issues
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Experiences
Mechanic caused vehicle damage and provided poor, aggressive customer service.
Business reply on Google
We sincerely apologize for the experience you had. It's concerning to hear about the issues with your vehicle and the service you received. We understand how valuable your time is and regret any inconvenience caused. Please know that your feedback is important to us, and we are eager to address these concerns. We encourage you to reach out to our management team directly to discuss this matter further.
staff failed to replace tire caps and properly inflate all tires
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Shop performed unnecessary repairs without fixing the original steering vibration issue.
Business reply on Google
Osama, we are sorry to hear that. Customer satisfaction is important to us. Please reach out to us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx so that we can help.
Repair failed and caused additional body damage to the vehicle.
Business reply on Google
Hello Jay. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
excessive wait time for a scheduled oil change
Business reply on Google
Tony, thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Staff abused customer vehicle by driving recklessly and revving engine excessively.
Business reply on Google
Hello Kyle. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Technicians failed to diagnose and repair the actual brake issue.
Business reply on Google
Thank you for sharing your experience, Kelly. We apologize for the inconvenience and frustration caused during your visit. Please connect with us directly so we can address your concerns and work towards a resolution. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we'll reach out to see how we can help.
The shop failed to diagnose or repair the reported oil leak.
Business reply on Google
Thank you for sharing your experience, Michelle. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Midas installed incorrect brake pads and failed to diagnose the issue.
Business reply on Google
Thank you for taking a second to leave us this great rating, Alan! We were happy to help, and hope you get nothing but excellent service whenever you visit our store.
Staff attempted to scam customer by misrepresenting tire condition and size
Business reply on Google
Hi Aquarius, we are sorry that you had to leave us a low rating. We would like to hear more about your experience. For assistance, please go to https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx so that we can contact you directly.
The business failed to respond to multiple estimate requests and messages.
Business reply on Google
Hi Bernice. We appreciate your feedback and would like to help. Please visit us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and a Customer Service Specialist will reach out.
The shop provided an unnecessary and inaccurate repair quote.
Business reply on Google
Hi Mike, we appreciate your feedback and would like to help. Please visit us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and a Customer Service Specialist will reach out.
Staff member was rude and dismissive during a price inquiry.
Business reply on Google
We are very disappointed to hear you were treated this way. Please tell us about it at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx. A Customer Service Specialist will reach out to see how we can turn this experience around.
Staff failed to inspect brakes despite clear signs of wear.
Business reply on Google
We appreciate your feedback and would like to help. Please visit us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and a Customer Service Specialist will reach out.
Long wait times and inaccurate assessment of tire repair needs.
Business reply on Google
Hi Amber, we are sorry that you did not have a satisfying experience. If we can help, please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Manager lied about appointment and unnecessary tire replacement to overcharge customer.
Business reply on Google
Hey, thanks for bringing this to our attention. We're sorry you left feeling dissatisfied with your experience. We'd love to talk to you more regarding this, but we need some more information from you first. Please click https://goo.gl/Htn9PP to tell us more about your visit. Thank you.
The business failed to honor a confirmed online appointment.
Business reply on Google
Hey Shawntel, thanks for bringing this to our attention. We're sorry you left feeling dissatisfied with your experience.
Vehicle held for five weeks without communication or resolution of repairs
The business overcharged the customer for services rendered.
Business reply on Google
Hi Heather, thanks for sharing this. We're committed to providing honest and transparent service at our shop. We're sorry that you didn't get the customer experience that you were expecting. We'd like to hear from you - please send a message to social@midas.com. Thanks!
Technician intentionally drained power steering fluid to create false repair need
Business reply on Google
Hi William, sorry to hear that you weren't happy with your oil change service. We perform thousands of oil changes every year and strive to provide great service. We'd love to talk with you about what happened - please send us a message at social@midas.com.