Midas
🚗 Auto & Repair · Des Moines
total experiences
replied on google
Most reported issues
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Experiences
The business charges excessive prices for automotive parts.
Business reply on Google
We apologize for the negative experience you had with our management and pricing. Your feedback is important to us, and we take it seriously as we strive to improve our services. Thank you for bringing this to our attention.
loose lug nuts on vehicle after tire rotation service
Business reply on Google
We sincerely apologize for the distressing experience your daughter had. Safety is our top priority, and we take this matter very seriously. We appreciate your feedback and will investigate this incident thoroughly to ensure it doesn't happen again. Thank you for bringing this to our attention, and we are committed to improving our services.
Technician misdiagnosed engine failure to overcharge for unnecessary repairs
Business reply on Google
We apologize for the experience you had and appreciate your feedback. It's concerning to hear about the discrepancy in the diagnosis and cost. We understand how valuable your time is and regret any inconvenience caused. Your insights are important to us, and we will use them to improve our services. Thank you for bringing this to our attention.
Technician failed to identify multiple critical vehicle safety and mechanical issues.
Business reply on Google
We sincerely apologize for the experience you had and understand your frustration. It's concerning to hear about the issues with your vehicle and the discrepancies in communication. We take feedback seriously and are committed to improving our services. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Technicians rendered vehicle undrivable after unauthorized brake system work
Business reply on Google
We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. We understand how valuable your time is and regret that the service did not meet your expectations. Your feedback is important to us, and we will review the situation to ensure it doesn't happen again. Thank you for bringing this to our attention, and we appreciate your previous patronage.
Incorrect vehicle identification and odometer data recorded on service paperwork.
Business reply on Google
Al Ha, thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Inaccurate diagnostic assessment provided by the initial service location.
Business reply on Google
Angela, thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Vehicle repair failed to fix issues and misdiagnosed necessary parts
The business recommended unnecessary and expensive repairs for the vehicle.
Business reply on Google
We apologize for your experience, Stephaine. Your feedback is important to us, and we would like to address your concerns. Please contact us directly so we can assist you further. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we'll reach out to see how we can help.
improperly tightened drain plug caused oil leak after service
Business reply on Google
Thank you for sharing your experience, Thomas. We apologize for the inconvenience and would like to address your concerns. Please connect with us directly so we can assist you further. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we'll reach out to see how we can help.
unnecessary service recommendations and overcharging for incomplete work
Business reply on Google
Thank you for sharing your experience, Melissa. We apologize for the inconvenience and frustration caused during your visit. Please connect with us directly so we can address your concerns and work towards a resolution. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we'll reach out to see how we can help.
failed repairs for car stalling despite expensive multiple visits
Business reply on Google
Thank you for sharing your experience, Barry. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Incorrect vehicle diagnosis and dishonest billing practices at Midas location.
Business reply on Google
Hi lakae. We apologize for the experience you had at our shop and the confusion regarding the diagnostics given. Thank you for sharing your feedback with us. Please reach out to us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx so we can contact you.
Business recommended unnecessary and expensive vehicle repairs.
Business reply on Google
Neola, we appreciate this excellent feedback about your visit to our store. Please let us know if there is anything else we can do in the future. Thank you!
business attempted to upsell unnecessary repairs and misrepresented vehicle condition
Business reply on Google
Hi Miljan. We are sorry that you did not have a satisfying experience. If we can help, please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Technician failed to replace oil cap after service appointment.
Business reply on Google
Hi Brian. Please tell us how we can help turn this situation around. You can provide your information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Staff attempted to charge for unnecessary and non-existent brake services.
Business reply on Google
Hi James. We take our customers’ feedback seriously and we are concerned about your visit. We would like to address this immediately. Please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Incorrect oil used and multiple maintenance tasks were not performed.
Business reply on Google
Hi there Adam, thanks for the feedback. We are very sorry to hear that you didn't get excellent customer experience we expect to be provided to our customers. We'd really like to talk to you more in regards to your experience, but we need some additional information from you first. Please click goo.gl/Htn9PP to tell us more about your visit. Thank you.
mechanics failed to fix engine issue and left oil cap off
Technician caused vehicle damage and quoted expensive unnecessary repairs.
Business reply on Google
Hey Dani, thanks for bringing this to our attention. We're sorry you left feeling dissatisfied with your experience. We'd love to talk to you more regarding this. Just shoot us a message with your contact information to social@midas.com. Thanks again.