Midas
🚗 Auto & Repair · Houston
total experiences
replied on google
Most reported issues
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Experiences
Appointment system failure caused significant delay and service refusal.
Business reply on Google
We sincerely apologize for the inconvenience and frustration you experienced with your appointment. We understand that your time is valuable, and it's disappointing to hear about the issues with our booking system and service. Your feedback is crucial, and we are committed to addressing these concerns to improve our processes. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
The business provided an inaccurate diagnosis and overcharged for repairs.
Business reply on Google
We apologize for the experience you had and appreciate your feedback. It's concerning to hear about the discrepancy in pricing and diagnosis. We strive to provide accurate assessments and fair pricing, and your comments will help us improve. Thank you for bringing this to our attention.
mechanics failed to repair vehicle after charging seven thousand dollars
Business reply on Google
We sincerely apologize for the negative experience you had with us. It's concerning to hear about the issues with your vehicle and the costs involved. We understand how valuable your time is and regret any inconvenience caused. Your feedback is important, and we will use it to improve our services and ensure better experiences for our customers in the future. Please, consider reaching out to us directly at (914) 984-2500 so we can assist. Thank you for bringing this to our attention.
The business fails to honor scheduled appointments and causes long wait times.
Business reply on Google
We sincerely apologize for the inconvenience and frustration you experienced with our vehicle service. We understand how valuable your time is, and it's disappointing to hear about the issues with appointment management and long wait times. Your feedback is crucial, and we are committed to improving our processes to ensure a better experience for our customers. Thank you for bringing these concerns to our attention.
Staff member attempted to overcharge for services.
Business reply on Google
We apologize for the inconvenience you experienced with the pricing issue. It's concerning to hear about the miscommunication, and we're glad it was corrected promptly. We appreciate your feedback and will use it to improve our service. Thank you for bringing this to our attention.
The business failed to honor a scheduled appointment time.
Business reply on Google
We apologize for the inconvenience and frustration caused by the unexpected wait time. We understand that your time is valuable, and we're sorry for not meeting your expectations. Your feedback is important to us, and we'll work on improving our scheduling process to prevent this from happening in the future. Thank you for bringing this to our attention.
The shop performed unnecessary repairs and failed to complete promised services.
Business reply on Google
We sincerely apologize for your experience and the distress it has caused. We take such concerns very seriously and are committed to addressing any issues with integrity and transparency. Your feedback is invaluable, and we will use it to improve our services and ensure the safety and satisfaction of our customers. We understand your time is valuable, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly if you wish to discuss this matter further, (914) 984-2500. Thank you.
Excessive wait times and unprofessional staff behavior during service.
Business reply on Google
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our professional staff and timely service. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Incorrect catalytic converters installed causing failed vehicle inspection
Business reply on Google
We sincerely apologize for the distressing experience you encountered. It's concerning to hear about the issues with the catalytic converters and the subsequent challenges you faced. We understand how valuable your time is and regret the inconvenience this has caused. Your feedback is crucial, and we are committed to addressing these concerns internally to improve our service. Thank you for bringing this to our attention.
Vehicle damaged during repairs resulting in new leaks and additional costs
Business reply on Google
We sincerely apologize for the distressing experience you've encountered with your vehicle service. We understand how valuable your time is and regret the inconvenience caused by the ongoing issues. Your feedback is crucial, and we take these matters seriously to ensure they are addressed appropriately. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
Mechanic provided unnecessary repairs and poor quality workmanship
Business reply on Google
Thank you for this helpful feedback, Diva. We strive to provide excellent service. If there is anything we can do to improve your recent experience, please reach out to us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx. We will be happy to assist.
Staff member was rude and unprofessional during phone interactions.
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Owner exhibited unprofessional behavior and pressured customer into unnecessary services
Business reply on Google
Hello Kathy. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
The business failed to disclose high interest rates on third-party loans.
Business reply on Google
Hello Eric. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Improper oil filter installation and unauthorized repairs caused vehicle damage.
Business reply on Google
Getting you back on the road is important to us. Thank you for your review!
The business lost a wheel cap during a brake evaluation.
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Poor alignment service and unprofessional staff behavior
Business reply on Google
Hello Alejandro. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Shop attempted to charge for unnecessary repairs using fraudulent photos.
Business reply on Google
Thank you for sharing your experience, Don. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Staff failed to fix tire pressure issue and acted rudely.
Business reply on Google
Hi CHEN, it sure is frustrating when things don't go as planned. We would like to make this right so you can get back on the road. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx so that we can work this out with you.
Manager used unprofessional and derogatory language toward staff and customer.
Business reply on Google
Hi Mike, we are sorry that you did not have a satisfying experience. If we can help, please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx