Midas
🚗 Auto & Repair · Ogden
total experiences
replied on google
Most reported issues
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Experiences
excessive wait times and overpriced brake repair services
Business reply on Google
We sincerely apologize for the inconvenience and frustration you experienced during your visit. We understand that your time is valuable, and we're sorry for any delays and unexpected charges you encountered. Your feedback is important to us, and we will review your concerns to improve our service. Thank you for bringing this to our attention.
The business charges excessively high prices for automotive services.
Business reply on Google
We sincerely apologize for your experience and appreciate your feedback. It's concerning to hear about the pricing issues you encountered, and we take such matters seriously. We strive to provide fair and transparent pricing to all our customers. Your comments will be reviewed internally to help us improve our services. Thank you for bringing this to our attention.
Overcharged for repairs and damaged vehicle components during service.
Business reply on Google
Hi Georgia. Please tell us how we can help turn this situation around. You can provide your information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Midas failed to repair a tire leak and refused a refund.
Business reply on Google
We are sorry to hear about your experience, William. We take these matters seriously and would like to address your concerns directly. Please contact us so we can discuss this further and find a resolution. Please provide your contact information at https://www.midas.com/about-midas/contact-us and we'll reach out to see how we can help.
Technician damaged three wheels due to lack of proper equipment.
Business reply on Google
Thank you for sharing your experience, Russ. We apologize for the inconvenience and would like to address your concerns. Please connect with us directly so we can assist you further. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we'll reach out to see how we can help.
Vehicle alignment and balancing services were performed incorrectly.
Business reply on Google
Thank you for sharing your experience. We apologize for the issues you encountered and would like to address your concerns. Please connect with us directly so we can assist you further. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we'll reach out to see how we can help.
Business attempted to charge for unnecessary and expensive vehicle repairs
Business reply on Google
Hi Karrington. We sincerely apologize for your experience and appreciate your feedback. We're committed to honesty and clarity, and we'll investigate this matter further to ensure it doesn't happen again. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx. We'd like to turn this experience around.
Poor quality repairs and unresolved service issues over several months.
Business reply on Google
Thank you for sharing your experience, Stacy. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Vehicle alignment was left in worse condition after service attempt.
Business reply on Google
Thank you for sharing your experience, Ken. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Shop charged for fraudulent diagnostic and refused a refund.
Business reply on Google
Thank you for sharing your experience, Ben. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
failed to fix tire sensors and charged high diagnostic fees
Business reply on Google
Thank you for sharing your experience, Alex. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Staff attempted to overcharge customer and delayed service significantly.
Business reply on Google
Hi Tud, we are sorry that your service was poor. Please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we will contact you.
The business charged for a repair that was never performed.
Business reply on Google
We are sorry that you did not have a satisfying experience, Zane. If we can help, please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Transmission flush service did not include a filter replacement.
Business reply on Google
Hi John, we are sorry that you did not have a satisfying experience. If we can help, please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
unexpected credit card surcharge and poor workmanship on hinge repair
Overcharged for repairs that failed to fix the vehicles
Business reply on Google
Hi, thank you for your feedback. We're sorry to hear that you left feeling less than satisfied as we strive to provide the best automotive service. We'd like to discuss this further with you, but we will need some more information from you first. Please click https://goo.gl/Htn9PP to tell us more about your visit. Thank you.
Excessive diagnostic fees and high parts markup charged by the shop.
Business reply on Google
Hi Russell, we're sorry to hear you're disappointed with your experience. We always strive to provide reasonable prices for high-quality service. We would really like to speak with you more about your visit, but we will need some more information from you first. Please click https://goo.gl/Htn9PP to tell us more about your visit. Thank you.
Technicians left fluid caps off and provided dishonest service.
Business reply on Google
Hello Collin, thank you for taking the time to leave us this feedback. We strive to provide excellent experiences, and we are saddened to learn that that you are experiencing issues after having your oil changed. We'd like to see what we can do to turn this experience around, but we need some more information from you first. Please click https://goo.gl/Htn9PP to tell us more about your visit. Thank you.
Technicians provided false repair information and left the vehicle inoperable.
Business reply on Google
Hi Jessica, we're sorry to hear you aren't happy with your Midas experience. We make our service recommendations based on a number of factors, including visible condition and manufacturer's recommended services for the vehicle make/model and mileage. Ultimately, we want to keep our customers safe. We'd like to talk with you in hopes of clearing up any misunderstanding. Please send us a message through https://goo.gl/Htn9PP. Thanks.
The business allegedly charged for unperformed vehicle repairs and exploited a senior.
Business reply on Google
Hey Kate, thanks for bringing this to our attention. We're sorry you left feeling dissatisfied with your experience. We'd love to talk to you more regarding this. Just shoot us a message with your contact information through https://goo.gl/Htn9PP. Thanks again.