Midas
🚗 Auto & Repair · Orlando
total experiences
replied on google
Most reported issues
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Experiences
Staff member was unprofessional and dismissive toward the customer.
Business reply on Google
Hello Maria, thank you for sharing your experience with us. We sincerely apologize for the unprofessional behavior you encountered during your visit. This is not the level of service we strive to provide, and we would like to address this matter further. Please reach out to us at 914-984-2500, Option #2, so we can discuss your experience in more detail. Consumer Solutions
The business significantly increased the price for a bearing replacement service.
unauthorized test drive and unnecessary upsell attempts by staff
Business reply on Google
Hello Destin, we're sorry to hear about your experience and the communication issues you faced. We value your feedback and would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can connect with you directly. Thank you for bringing this to our attention. Consumer Solutions
Technicians failed to perform a proper vehicle alignment.
Business reply on Google
Hi Will, we're sorry to hear about your experience at our location. We take feedback seriously and would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
Staff left vehicle suspension components loose after performing alignment and tire…
Business reply on Google
Hello Marcusanunez, I'm sorry to hear about your experience at our Orlando location. We take these matters seriously and would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can assist you further. Thank you for bringing this to our attention. Consumer Solutions
Vehicle broke down shortly after expensive maintenance and repair services.
Business reply on Google
Dear Natalie, Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience you've experienced after your recent service. It’s concerning to hear that your vehicle broke down shortly after spending $1,300 on repairs and maintenance. This is not the level of quality we aim to provide. Please contact us directly at 914-984-2500 ext. 2 so we can investigate the situation further and work towards a satisfactory resolution. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Thank you for your understanding.
Technician lost tire key and damaged a wheel stud.
Business reply on Google
Hi Ashliegh, We apologize for the issues you experienced during your visit. Your feedback is important to us, and we would like to address your concerns directly. Please reach out to us at 914-984-2500, Option #2 so we can discuss this further. Thank you, Consumer Solutions
Improper tire balancing caused dangerous vehicle wobbling and vibration.
Business reply on Google
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Unauthorized repairs performed and refusal to provide diagnostic results
Business reply on Google
Thank you for taking the time to leave us a review. We are sorry you had a bad experience at our shop. Tuffy Tire & Auto provides the best warranty in the business, 2-year 24,000 miles nationwide. We stand behind our work and when we make a mistake, we make them right. We would like an opportunity to discuss this further. Please reach out to our shop at (407) 207-4045.
Customer experienced long wait times and poor service availability.
Business reply on Google
We are so sorry we have not met your expectations, Please contact us if we can assist
Staff refused service thirty minutes before the business closing time.
Business reply on Google
Please contact us right away as we have no record of this, And would never leave a customer in this situation, We want to resolve, Here at Tuffy we always go above and beyond to provide great customer service. My Name is Jesus I am the General Manager , Please call me 407-207-4045 Thank you.
Staff recommended unnecessary vehicle repairs to exploit the customer.
Business reply on Google
Morey, We do not have any record of you in our shop. We're sorry if you had a negative experience, but we only recommend service that we believe is necessary. Please call the shop if you would like to discuss your visit further. Thank you.
Unauthorized repairs and poor service resulted in an undriveable vehicle.
Staff used aggressive upselling tactics and provided dishonest vehicle maintenance…
The business allegedly installs faulty parts to force repeat customer spending.
Voucher terms were misleading regarding synthetic oil coverage for common vehicle.
Technician refused service based on inaccurate assessment of vehicle alignment needs.
Mechanic failed to perform requested vehicle inspection before a road trip.
Technician spilled oil on vehicle undercarriage causing leaks on driveway.
Shop installed incorrect tires and provided an inaccurate, overpriced repair quote.