Midas
🚗 Auto & Repair · Philadelphia
total experiences
replied on google
Most reported issues
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Experiences
Business provided fraudulent repair estimates and failed to perform paid services.
Business reply on Google
We sincerely apologize for your experience and understand your frustration. It's concerning to hear about the discrepancies you encountered, and we take such feedback seriously. We appreciate you bringing this to our attention and will review the situation to ensure it doesn't happen again. Thank you for sharing your experience, and we hope to regain your trust in the future.
Technician failed to replace the coolant cap after service.
Business reply on Google
We sincerely apologize for the oversight and the inconvenience it caused, including making you late for your appointment. We understand how valuable your time is and regret that we did not meet your expectations. Your feedback is important to us, and we will use it to improve our services. Thank you for bringing this to our attention.
Business rescheduled appointment without customer consent and offered inconvenient times.
Business reply on Google
We apologize for the inconvenience and frustration caused by the scheduling issue. We understand how important it is to accommodate your availability, especially with a busy work schedule. Your feedback is valuable, and we will work on improving our appointment scheduling process to better meet our customers' needs. Thank you for bringing this to our attention.
The business adds unauthorized charges to the final bill.
Business reply on Google
We apologize for the experience you had. We take feedback seriously and are committed to transparency in our pricing. Your comments will help us improve our processes to ensure clarity and trust. Thank you for bringing this to our attention.
Technician pushed for unnecessary repairs and used unprofessional language during…
Business reply on Google
We sincerely apologize for the experience you had during your visit. It's concerning to hear about the issues you faced, including the pressure for unnecessary repairs and the unprofessional behavior you encountered. We understand how valuable your time is and regret any inconvenience this may have caused. Your feedback is important to us, and we are committed to addressing these concerns with our team to improve our service. Thank you for bringing this to our attention.
vehicle service was not started after a long wait time
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
The mechanic failed to repair the engine issue correctly.
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Appointment not honored due to broken equipment and lack of communication
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Improper vehicle alignment caused unsafe driving conditions.
Business reply on Google
Frank, thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
customer alleges theft of tires and battery during oil change
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Front desk staff was rude and unhelpful regarding online booking issues.
Business reply on Google
Hi Ilyana. We are very disappointed to hear you were treated this way. Please tell us about it at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx. A Customer Service Specialist will reach out to see how we can turn this experience around.
Staff pressured customer into unnecessary services resulting in high debt.
Business reply on Google
Thank you for sharing your experience, shahadah. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
mechanics failed to properly install parts and misdiagnosed vehicle issues
Business reply on Google
Thank you for sharing your experience, Edward. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Unnecessary repairs performed and failure to resolve the vehicle oil leak.
Business reply on Google
Thank you for sharing your experience, Khaylah. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Mechanic caused additional damage and failed to resolve the original issue.
Business reply on Google
Thank you for sharing your experience, LaTanya. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
The business overcharged for services and performed unnecessary, lengthy maintenance.
Business reply on Google
Hi Wydeia. Please tell us how we can help turn this situation around. You can provide your information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Business charged warranty for unperformed repairs and attempted price gouging.
Business reply on Google
Hi Joscelynne. Please tell us how we can help turn this situation around. You can provide your information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
New tire failed immediately after installation and staff provided poor service.
Business reply on Google
Hi L, we are sorry that your service was poor. Please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we will contact you.
Technicians incorrectly mounted directional tires and failed to balance them properly.
Business reply on Google
Hi Dharm, we appreciate your feedback and would like to help. Please visit us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and a Customer Service Specialist will reach out.
Unnecessary repairs recommended and intentional damage caused to vehicle.
Business reply on Google
Hi Rachel, thanks for the feedback. Very sorry to hear that you didn't get the type of experience you were expecting. We'd like to talk with you more about your recent service. Please send us a message with your full name and phone number to social@midas.com. Thanks.