Midas
🚗 Auto & Repair · St Albans City
total experiences
replied on google
Most reported issues
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Experiences
Manager used aggressive language and overcharged for vehicle undercoating services.
Business reply on Google
We sincerely apologize for your experience and any distress it caused. We take such matters seriously and appreciate your feedback, which helps us improve our service. We understand your time is valuable, and we're sorry for any inconvenience you faced. Please know that your concerns will be addressed with the utmost importance. Thank you for bringing this to our attention.
Car detailing service was poor quality and staff were rude.
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Staff mistreated the customer vehicle during service.
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Brake fluid was not checked or refilled during an oil change.
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
The customer was overcharged for brake services and high interest rates.
Business reply on Google
Hello Jon. We are very disappointed to hear you were treated this way. Please tell us about it at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx. A Customer Service Specialist will reach out to see how we can turn this experience around.
unnecessary vehicle repairs suggested to inflate service costs
Business reply on Google
Thank you for taking a second to leave us this great rating, KatiM! We were happy to help, and hope you get nothing but excellent service whenever you visit our store.
The business charged an excessive price for spark plug replacement.
Business reply on Google
Hello Patrick. We apologize for any inconvenience you experienced at our Midas location. We appreciate your feedback and would like to address your concerns directly. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Long wait times and failure to follow specific service instructions.
Business reply on Google
Thank you for sharing your experience, John. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Staff damaged vehicle rims during tire mounting service
Business reply on Google
Hi Scott. We are sorry that you did not have a satisfying experience. If we can help, please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Staff were rude and failed to properly seal or pressure check tires.
Business reply on Google
Hi Peter. We are very disappointed to hear you were treated this way. Please tell us about it at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx. A Customer Service Specialist will reach out to see how we can turn this experience around.
Technician failed to replace air dam screws and charged for repair.
Business reply on Google
Hi Paul, we are sorry that your service was poor. Please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we will contact you.
Customer charged for diagnostic service that failed to identify the leak.
Business reply on Google
Hi Alex. Please tell us how we can do better at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
The shop installed a defective CV axle covered with glue.
Business reply on Google
Getting you back on the road is important to us. Thank you for your review, W.F.!
Staff accused customer of fraud and provided inconsistent inspection results
Business reply on Google
Thank you for letting us know about this John! We apologize for the disappointing experience and hope that we can help. Please visit https://goo.gl/Htn9PP if you would like us to contact you.
Vehicle became non-functional after exhaust repair service
Business reply on Google
Hello, thanks for your review. We always aim to provide excellent service on every vehicle that comes through our shop. We're very sorry to hear that you left feeling less than satisfied. We'd like to discuss this further with you, but we will need some more information from you first. Please click https://goo.gl/Htn9PP to tell us more about your visit. Thank you.
The business performs unnecessary repairs and engages in discriminatory service practices.
Business reply on Google
Hi Putnam, thanks for your review. We're sorry that you didn't get the type of experience you were expecting. We'd love to get in touch with you about this if you wish to speak further - hopefully we can provide some help. Feel free to send your name and number via email to social@midas.com. We'll have someone reach out to you. Thanks again.
Vehicle sustained damage while in the shop's possession
Excessive wait times and higher pricing for oil change services.