Midas
🚗 Auto & Repair · St Paul
total experiences
replied on google
Most reported issues
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Experiences
Staff member was unprofessional and refused to honor payment agreement.
Business reply on Google
Hi Hussein, thank you for sharing your feedback. We have attempted to locate your transaction but were unable to find any records under your name. If this visit did take place at our location, please contact the store directly so we can look into the details, address your concerns, and work toward a resolution. We are always willing to have a conversation and make sure our customers’ concerns are properly reviewed.
Incorrect vehicle information provided on inspection paperwork.
Business reply on Google
Hi Abiy, Thank you for sharing your feedback. We’re sorry to hear about your experience and the frustration with the inspection paperwork and time spent during your visit. That is not the level of accuracy or professionalism we expect from our team. We take situations like this seriously and will be reviewing what happened internally to ensure proper verification on inspection documentation and clearer communication on recommended services. We appreciate you bringing this to our attention so we can address it and improve moving forward.
Staff failed to honor a scheduled oil change appointment.
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for the miscommunication regarding your oil change appointment. As a family-owned business, clear and accurate communication is extremely important to us, and we regret the frustration this caused.
The business charged for oil changes that were never performed.
Business reply on Google
Hi Michelle, As a family-owned business, honesty and integrity are extremely important to us. We would never intentionally skip an oil change or mislead a customer. We have reviewed and confirmed the service video documentation from your January 10th visit, and it shows that the oil was properly changed during your appointment. Oil can appear dark for several reasons — including higher mileage, normal engine operation, or internal engine conditions — but we take concerns like yours very seriously. We would truly appreciate the opportunity to inspect your vehicle with you and review the service video together to answer any questions and provide clarity. Please contact the store directly and ask for a manager. Your trust means everything to us, and we are committed to resolving this in a professional and transparent manner.
Customer was repeatedly placed on hold and disconnected by the shop.
Business reply on Google
Hi, We’re sorry to hear about your experience trying to reach us. That’s certainly not the level of service we aim to provide. As a family-owned business, we value every customer and are addressing your feedback with our team to ensure calls are answered promptly and professionally. We’d appreciate another chance to assist you—please contact us directly at 651-789-5669.
The business failed to confirm the online appointment as promised.
Business reply on Google
Hi David, Thank you for your feedback. We’re sorry for the delay in confirming your appointment and understand your frustration. We strive to respond promptly and would like the opportunity to make this right. Please contact us directly so we can assist you. — Your Family-Owned Midas Team
Shop refused warranty coverage and provided inaccurate vehicle repair advice.
Business reply on Google
Hi Brit, thank you for sharing your feedback. We truly apologize for the frustration you’ve experienced. We take all customer concerns seriously and are committed to providing honest, reliable service. We’d like to resolve this matter and better understand what happened during your visit, but we cannot locate your workorder. Please reach out to the store directly so we can look into this further and make things right. We appreciate the opportunity to address your concerns.
Mechanics failed to repair vehicle despite charging two thousand dollars
Business reply on Google
Hi Shelter, We're sorry to hear about your experience. Providing honest, quality service is our top priority, and we regret that we didn't meet your expectations. We'd appreciate the opportunity to discuss your concerns and make things right. Please reach out to us directly so we can address the issue.
Staff attempted to upsell unnecessary repairs during an oil change.
Business reply on Google
Hi Emilee, We're sorry to hear about your experience. Our goal is always to provide honest, quality service, and we regret that we didn’t meet your expectations. We’d appreciate the opportunity to discuss this further—please reach out to us directly so we can address your concerns.
Shop failed to perform alignment and balance correctly despite charging for services.
Mechanic recommended unnecessary repairs and pressured customer for a positive review.
Excessive wait time for a simple tire inspection
Mechanic damaged vehicle drain socket and management refused to resolve issue
Mechanics attempted to upsell unnecessary and expensive vehicle repairs.
Service manager ignored customer instructions and displayed arrogant behavior.
Business reply on Google
Hi Komivi, I'm Joe. My family owns and operates the Midas shop on University and Dale in St Paul. I was sorry to learn that someone stole the catalytic converter from underneath your Tucson. I'm glad that we were able work with your insurance company and get your vehicle repaired and back on the road. After speaking with you on the phone this morning I understand that we could have done a better job of keeping you informed of your vehicle's repair status. We will work toward improving that part of our customers' experience.
Shop attempted to sell unnecessary and overpriced vehicle repairs
Multiple return visits required to complete oil change and alignment correctly.
Business reply on Google
Hi Margaret, I'm Joe. My family owns and operates the Midas shop on University in St Paul. I checked our records and could not fine anyone with the last name of Bock on our customer list. Was the service invoiced under different name? Or is it possible that you have us confused with another repair shop? If there is an issue regarding the quality of our work, I want to take corrective measures. You can reach me at 651-789-5669
Technician failed to identify and repair all damaged exhaust flanges.
Business reply on Google
Hi Ko, This is Joe. Thanks for taking the time to speak with my today and yesterday. Let's plan on touching base after you bring your car back in tomorrow. The following comment is posted on May 23rd: Ko it is my understanding that you brought your car back in to our shop and we were able to make the exhaust repairs to your complete satisfaction. Please call me at my office 651-789-5669 if there is anything else that I can do for you.
Customer charged for diagnostic and repairs that did not fix vehicle.
Business reply on Google
Hi Keri, This Joe. Thanks for talking to me the other day. I'm so glad that we got things straighten out to your satisfaction. Please call me if there is anything else I can do for you.
Technicians damaged the oil pan threading through improper maintenance.
Business reply on Google
I'm Joe one of the owners of the Midas shop on University and Dale in St. Paul. I left a message on your voice mail last week. After reading your review I checked our records and saw that the last oil change we performed on your vehicle was May 23 2018. You likely had a couple of oil changes somewhere else between then and now. Also oil plugs losing their threads is a very common problem. There are after-market over sized self tapping plugs for this issue. We can certainly see if that solution will work on your Saturn. Please call me at 651-789-5669 and I will set you up with an appointment.