Midas
🚗 Auto & Repair · Warwick
total experiences
replied on google
Most reported issues
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Experiences
Staff repeatedly pressured the customer to purchase additional services.
Business reply on Google
We sincerely apologize for your recent experience. It's concerning to hear about the pressure you felt during your visit, and we understand how important it is to feel comfortable and respected. Your feedback is invaluable, and we will address this internally to ensure a better experience for all our customers. Thank you for bringing this to our attention.
Technician failed to secure brake caliper bolt after service.
Business reply on Google
We sincerely apologize for the distressing experience you had with us. Your safety is our top priority, and we deeply regret any oversight that may have occurred during your service. We understand the importance of your time and the inconvenience this has caused, especially given your circumstances. We appreciate your feedback and are committed to investigating this matter further to ensure it doesn't happen again. Thank you for bringing this to our attention.
Customer overcharged for repairs and engine light issue remains unresolved.
Business reply on Google
We sincerely apologize for your experience and any frustration it caused. We understand how important transparency and honesty are, especially when it comes to unexpected costs. Your feedback is invaluable, and we will use it to improve our services. We appreciate you bringing this to our attention and are committed to addressing these concerns internally. Thank you for sharing your experience with us.
Significant delays in vehicle repair caused loss of work income.
Business reply on Google
We sincerely apologize for the inconvenience and frustration you experienced with the delay in servicing your truck. We understand that your time is valuable, especially when it impacts your work schedule. Your feedback is important to us, and we are committed to improving our processes to prevent such occurrences in the future. Thank you for bringing this to our attention.
Mechanic provided dishonest repair recommendations and damaged the vehicle hood
Business reply on Google
We sincerely apologize for your experience and understand your frustration. We take such concerns seriously and are committed to ensuring transparency and honesty in our services. Your feedback is invaluable, and we will investigate this matter further to prevent similar situations in the future. Thank you for bringing this to our attention.
mechanic provided false inspection results regarding brake pad thickness
Business reply on Google
We apologize for the experience you had and understand your concerns regarding the inspection results. We take feedback seriously and strive to ensure accuracy in our assessments. Your input is valuable, and we will review our processes to improve. Thank you for bringing this to our attention.
The business recommended unnecessary and expensive vehicle repairs.
Business reply on Google
Thank you for sharing your experience. It seems like your visit to our Midas location didn’t exactly meet your expectations, and we understand why you’d feel frustrated. We aim to provide honest assessments, but it sounds like we got a bit carried away with our recommendations. We're sorry to hear that the rear brakes were misjudged; that certainly doesn’t help build trust. Your feedback is valued as it assists us in improving our services. If you'd like to discuss this further, please don't hesitate to reach out. Your car deserves better, and we appreciate your input on how we can provide it.
The business provided an incorrect diagnosis and an inflated price quote.
Business reply on Google
We apologize for the experience you had and appreciate your feedback. It's concerning to hear about the discrepancy in the diagnosis and pricing. We strive to provide accurate assessments and fair pricing, and your comments will help us improve. Thank you for bringing this to our attention.
The business quoted excessively high prices for standard vehicle repairs.
Business reply on Google
We apologize for your experience and appreciate your feedback. It's concerning to hear about the discrepancy in repair costs. We strive to provide transparent and fair pricing, and your comments will help us improve. Thank you for bringing this to our attention.
The business provided unnecessary and overpriced repair quotes.
Business reply on Google
Hi Randy, customer satisfaction is important to us. Please reach out to us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx so that we can help.
The business charged significantly higher prices than a competing mechanic.
Business reply on Google
Krabby, thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
The business provided a fraudulent quote for unnecessary vehicle repairs.
Business reply on Google
Hello Alexandra. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Staff failed to confirm appointment and provided poor customer service.
Business reply on Google
Diamond, thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
The business quoted unnecessary and overpriced repairs for a vehicle inspection.
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Incorrect repair deadline information led to vehicle registration suspension.
Business reply on Google
We genuinely regret hearing about the situation you encountered with your vehicle and the stress it has caused you. It sounds like a classic case of “telephone” gone wrong—only instead of a fun game, it resulted in real inconvenience. We take this kind of feedback seriously and are sorry that our communication fell short of your expectations. Please know that we are here to address these issues and ensure our staff has the right information moving forward. Your experience highlights an important area we need to improve, and we appreciate you bringing it to our attention. If you would like to discuss this further, our team would welcome the opportunity to address your concerns.
The business provided a fraudulent repair quote for unnecessary vehicle work.
Business reply on Google
We truly apologize for your experience, Thomas. Please contact us directly so we can address your concerns and improve our service. Please provide your contact information at https://www.midas.com/about-midas/contact-us and we'll reach out to see how we can help.
Technician failed to perform requested services and lied about vehicle condition.
Business reply on Google
Thank you for sharing your experience, Keith. We apologize for the inconvenience and oversight you encountered, and we would like to address your concerns. Please connect with us directly so we can assist you further. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we'll reach out to see how we can help.
Failed to repair tire leak resulting in a flat tire
Business reply on Google
Hi Cate, we are sorry that your service was poor. Please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we will contact you.
Staff failed to perform the promised complimentary vehicle inspection.
Business reply on Google
Mohammed, we are sorry that your service was poor. Please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we will contact you.
New management provides poor customer service and lacks professional courtesy.
Business reply on Google
Hi there Rodrigo, thanks for the feedback. We are very sorry to hear that you didn't get excellent customer experience we expect to be provided to our customers. We'd really like to talk to you more in regards to your experience, but we need some additional information from you first. Please click goo.gl/Htn9PP to tell us more about your visit. Thank you.