Mister Car Wash
🚗 Auto & Repair · Spokane
total experiences
replied on google
Most reported issues
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Experiences
Non-members experience longer wait times and unfavorable service policies.
Business reply on Google
Thank you for sharing your experience. We at Mister Spokane pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash equipment damaged the license plate and adjusted the mirror.
Business reply on Google
Thank you for sharing your experience. We at Mister Spokane pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
insufficient spacing between vehicles during the car wash process
Business reply on Google
Hi Anna Gambrell, the safety of our team members and customers remains our top priority. We appreciate your feedback and would like to connect with you directly to learn more about your experience. Please contact our Customer Care Team by email at help@mistercarwash.com, or by calling 866-254-3229. They are available Monday – Friday from 5am to 7pm, Saturday and Sunday 6am to 5pm AZ MST.
inconsistent wash quality, refusal to refund, and vehicle paint damage
Car wash failed to clean vehicle and caused windshield damage.
Business reply on Google
Hi Don H, this is concerning to hear and we are looking into it with our Spokane team. We want to earn the trust of every guest and ensure your vehicle is in better shape when you leave than when you arrived. In order to look into this further and discuss with you directly, please contact our Customer Care Team by email at help@mistercarwash.com or by calling 866-254-3229. They are available Monday–Friday from 7 a.m. to 5 p.m.; Saturday and Sunday, from 6 a.m. to 5 p.m. AZ MST.
Car wash equipment caused damage to the vehicle paintwork
Business reply on Google
Hi Oleksandr Dymar, this is concerning to hear and we are looking into it with our Spokane team. We want to earn the trust of every guest and ensure your vehicle is in better shape when you leave than when you arrived. In order to look into this further and discuss with you directly, please contact our Customer Care Team by email at help@mistercarwash.com or by calling 866-254-3229. They are available Monday–Friday from 7 a.m. to 5 p.m.; Saturday and Sunday, from 6 a.m. to 5 p.m. AZ MST.
Car wash brushes caused vehicle damage and management refused compensation.
Business reply on Google
Hi Petro Lutsenko, this is concerning to hear and we are looking into it with our Spokane team. We want to earn the trust of every guest and ensure your vehicle is in better shape when you leave than when you arrived. In order to look into this further and discuss with you directly, please contact our Customer Care Team by email at help@mistercarwash.com or by calling 866-254-3229. They are available Monday–Friday from 7 a.m. to 5 p.m.; Saturday and Sunday, from 6 a.m. to 5 p.m. AZ MST.
Staff member refused service and was rude to the customer.
Business reply on Google
Hi Teresa Emtman, we assure you that we do not find this type of behavior acceptable, and would like to address the situation you have described. Please reach out to our Customer Care Team directly at help@mistercarwash.com. Our team members are focused on providing you with exceptional customer service. Thank you in advance.
Employees cause vehicle wheel damage due to improper guidance.
Business reply on Google
Hi Chris Aloha, this is concerning to hear and we are looking into it with our Spokane team. We want to earn the trust of every guest and ensure your vehicle is in better shape when you leave than when you arrived. In order to look into this further and discuss with you directly, please contact our Customer Care Team by email at help@mistercarwash.com or by calling 866-254-3229. They are available Monday–Friday from 7 a.m. to 5 p.m.; Saturday and Sunday, from 6 a.m. to 5 p.m. AZ MST.
The automatic car wash is frequently closed during business hours.
Business reply on Google
Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at help@mistercarwash.com so we can work towards a resolution.
Car wash equipment caused paint damage and scratches to the vehicle.
Business reply on Google
Hi Jacob Kerst, this is concerning to hear and we are looking into it with our Spokane team. We want to earn the trust of every guest and ensure your vehicle is in better shape when you leave than when you arrived. In order to look into this further and discuss with you directly, please contact our Customer Care Team by email at help@mistercarwash.com or by calling 866-254-3229. They are available Monday–Friday from 7 a.m. to 5 p.m.; Saturday and Sunday, from 6 a.m. to 5 p.m. AZ MST.
Attendant was unprofessional and rude during a membership scanning issue.
The car wash service consistently fails to clean the vehicles properly.
Business reply on Google
Hi Michael Teague, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your recent experience with us was not positive. We hope you are willing to give us another chance. Please reach out to us at help@mistercarwash.com so we can work towards a resolution. Thank your for being a valued member!
Car sustained significant body damage during the wash process.
Business reply on Google
Hi David Brown, this is concerning to hear and we are looking into it with our Spokane team. We want to earn the trust of every guest and ensure your vehicle is in better shape when you leave than when you arrived. In order to look into this further and discuss with you directly, please contact our Customer Care Team by email at help@mistercarwash.com or by calling 866-254-3229. They are available Monday–Friday from 7 a.m. to 5 p.m.; Saturday and Sunday, from 6 a.m. to 5 p.m. AZ MST.
Car bumper damaged by pothole at car wash exit
Business reply on Google
Hi Ken Beam, this is concerning to hear and we are looking into it with our Spokane team. We want to earn the trust of every guest and ensure your vehicle is in better shape when you leave than when you arrived. In order to look into this further and discuss with you directly, please contact our Customer Care Team by email at help@mistercarwash.com or by calling 866-254-3229. They are available Monday–Friday from 7 a.m. to 5 p.m.; Saturday and Sunday, from 6 a.m. to 5 p.m. AZ MST.
Staff member was rude and disrespectful to the customer
Business reply on Google
Hi Christopher Baez, thank you for sharing your experience. We're committed to exceptional customer service and want to hear from our guests. If you'd like to share any more feedback or discuss your experience further, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
The car wash failed to remove dust and debris from vehicle.
Business reply on Google
Hi Garet Gonder, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at help@mistercarwash.com so we can work towards a resolution.
Car wash equipment damaged the vehicle paint and license plate.
Business reply on Google
Hi Scott Dexter, this is concerning to hear and we are looking into it with our Spokane team. We want to earn the trust of every guest and ensure your vehicle is in better shape when you leave than when you arrived. In order to look into this further and discuss with you directly, please contact our Customer Care Team by email at help@mistercarwash.com or by calling 866-254-3229. They are available Monday–Friday from 7 a.m. to 5 p.m.; Saturday and Sunday, from 6 a.m. to 5 p.m. AZ MST.
Automated car wash caused a multi-vehicle collision and denied liability.
Business reply on Google
Hi Greg Guilliom, this is concerning to hear and we are looking into it with our Spokane team. We want to earn the trust of every guest and ensure your vehicle is in better shape when you leave than when you arrived. In order to look into this further and discuss with you directly, please contact our Customer Care Team by email at help@mistercarwash.com or by calling 866-254-3229. They are available Monday–Friday from 7 a.m. to 5 p.m.; Saturday and Sunday, from 6 a.m. to 5 p.m. AZ MST.