Mister Car Wash
🧰 Other Services · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Car wash service was inferior to expectations and charged for extras.
Business reply on Google
Thank you for sharing your experience, Kezny. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash removed complimentary towels and cleaner.
Business reply on Google
Hi Troy, we are committed to offering you a clean, dry, and shiny car every time. While we are no longer providing free towels, we are still focused on providing excellent customer service and a quality wash. If you'd like to share any more feedback or discuss your experience further, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash vacuums have poor suction and no amenities
Business reply on Google
Thank you for sharing your experience, Melissa. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash did not provide towels or interior cleaning, leaving spots.
Business reply on Google
Hi Bobby Riesdorph, we are committed to offering you a clean, dry, and shiny car every time. While we are no longer providing free towels, we are still focused on providing excellent customer service and a quality wash. If you'd like to share any more feedback or discuss your experience further, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash left water spots and smudges; no drying rags or glass cleaner provided
Business reply on Google
Hi Christian Legault, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at help@mistercarwash.com so we can work towards a resolution.
Staff member distracted by phone, not providing clear guidance
Business reply on Google
Hi Nesal Almeida, we assure you that we do not find this type of behavior acceptable, and would like to address the situation you have described. Please reach out to our Customer Care Team directly at help@mistercarwash.com. Our team members are focused on providing you with exceptional customer service. Thank you in advance.
Poor car wash quality and extra charges for towels.
Business reply on Google
Hi Fabio Boin, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at help@mistercarwash.com so we can work towards a resolution.
Car wash lacked supplies, pre-wash, and had dirty vacuums
Business reply on Google
Thank you for sharing your experience, Chrissy Rowe. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Charged for towel and spray, and asked for a tip
Business reply on Google
Hi Claudee May Guico, we are committed to offering you a clean, dry, and shiny car every time. While we are no longer providing free towels, we are still focused on providing excellent customer service and a quality wash. If you'd like to share any more feedback or discuss your experience further, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash brushes not working and frequent closures during operating hours
Business reply on Google
Hi Marisa Clemente, thanks for being a valued member. We assure you that we do not find this type of service acceptable, and would like to address the situation you have described. Please reach out to our Customer Care Team directly at help@mistercarwash.com. Our team members are focused on providing you with exceptional customer service. Thank you in advance.
Car wash did not include expected services or amenities.
Business reply on Google
Hi Cooper Belcher, we are committed to offering you a clean, dry, and shiny car every time. While we are no longer providing free towels, we are still focused on providing excellent customer service and a quality wash. If you'd like to share any more feedback or discuss your experience further, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash did not clean car; mat washing unavailable
Business reply on Google
Hi Jason W, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at help@mistercarwash.com so we can work towards a resolution.
Car wash location lacked amenities and had broken equipment.
Business reply on Google
Hi Jorge Uribe, we're delighted to hear that the staff were helpful. However, we're sorry to hear you were dissatisfied with the service provided by our team. We're committed to exceptional customer service and want to hear from our guests. If you'd like to share any more feedback or discuss your experience further, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash left soap spots and did not shine tires.
Business reply on Google
Hi Adrian Gil, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at help@mistercarwash.com so we can work towards a resolution.
Car wash left water, vacuum stalls lacked cleaning sprays.
Business reply on Google
Hi Wes Delware, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at help@mistercarwash.com so we can work towards a resolution.
Staff was slow and inattentive, causing long wait times.
Business reply on Google
Hi Sebastian Garcia, we appreciate your time as a valued Mister Car Wash member. We're sorry to hear about the issues you've been having with us. We are looking into this internally. We'd love to get to the bottom of this and speak with you directly. Please contact our Customer Care Team so they can assist you. They may be reached by email at help@mistercarwash.com, or by calling 866-254-3229. They are available Monday – Friday from 5am to 7pm, Saturday and Sunday 6am to 5pm AZ MST.
Car wash leaves water spots and charges extra for towels
Business reply on Google
Hi Mike Cozzi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at help@mistercarwash.com so we can work towards a resolution.
Car wash left bugs and dirt on vehicle, poor cleaning performance.
Business reply on Google
Hi Randa Inco, thank you for sharing your experience. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Potholes at car wash exit spoiled clean car
Business reply on Google
Thanks for the review, Fonzo Afre! You should always be completely satisfied with our services. We will share your feedback with the team and continue improving our services, so please contact us at help@mistercarwash.com. We hope you visit us again next time you need us!
Potholes at car wash exit damage clean cars.
Business reply on Google
Hi Andrew George, thank you for bringing this to our attention, and would like to address the situation you have described. Please reach out to our Customer Care Team directly at help@mistercarwash.com. Our team members are focused on providing you with exceptional customer service. Thank you in advance.