Mister Car Wash
🧰 Other Services · Tampa
total experiences
replied on google
Most reported issues
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Experiences
GM was aggressive with a pregnant woman; truck was not cleaned
Business reply on Google
Thank you for sharing your experience. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash left vehicle dirty after service.
Business reply on Google
Hi Shannon Joyner, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at help@mistercarwash.com so we can work towards a resolution.
Elderly customer signed up for multiple car wash plans, company refuses refund.
Business reply on Google
Hi Justin Earl, thank you for bringing this to our attention. We're sorry to hear about the issues you've been having in canceling and trying to get in touch with us. We are looking into this internally. We'd love to get to the bottom of this and speak with you directly. Please contact our Customer Care Team so they can look up your account and assist you. They may be reached by email at help@mistercarwash.com, or by calling 866-254-3229. They are available Monday – Friday from 5am to 7pm, Saturday and Sunday 6am to 5pm AZ MST.
Staff refused towel to clean rims, despite membership
Business reply on Google
Hi David Love, thanks for being a valued member. We assure you that we do not find this type of service acceptable, and would like to address the situation you have described. Please reach out to our Customer Care Team directly at help@mistercarwash.com. Our team members are focused on providing you with exceptional customer service. Thank you in advance.
Car wash damaged truck and failed to follow up on repairs
Business reply on Google
Hi Garrett Smith, thank you for being a valued member. However, this is concerning to hear and we are looking into it with our Tampa team. We want to earn the trust of every guest and ensure your vehicle is in better shape when you leave than when you arrived. In order to look into this further and discuss with you directly, please contact our Customer Care Team by email at help@mistercarwash.com or by calling 866-254-3229. They are available Monday–Friday from 7 a.m. to 5 p.m.; Saturday and Sunday, from 6 a.m. to 5 p.m. AZ MST.
Car wash interior cleaning was unsatisfactory
Business reply on Google
Thank you for sharing your experience, Peter Mustafa. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car still dirty after wash; interior cleaning poorly done
Business reply on Google
Thank you for sharing your experience, Kalonji Nyembwe. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Interior car cleaning was incomplete despite advance tip
Business reply on Google
Hi Bryan C. Thank you for sharing your experience. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash and your money's worth next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Poor vacuuming and staff attitude at car wash
Business reply on Google
Hi Jordan Johnson, we assure you that we do not find this type of behavior acceptable, and would like to address the situation you have described. Please reach out to our Customer Care Team directly at help@mistercarwash.com. Our team members are focused on providing you with exceptional customer service. Thank you in advance.
Car wash left vehicle dirty; customer recommends competitor
Business reply on Google
Hi Nicole Murillo, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Paid for interior cleaning but no services were performed
Business reply on Google
Hi Tarren Renninger, thank you for sharing your experience. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash and your money's worth next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash did not clean car despite full service package.
Business reply on Google
Hi Adriana Larzabal, thank you for sharing your experience. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash did not perform requested interior cleaning service
Business reply on Google
Hi Tonya Haya, thank you for sharing your experience. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. We will share your feedback about the interior cleaning with the team and continue improving our services, so please contact us at help@mistercarwash.com. We hope you visit us again next time you need us!
Paid for interior detail, but car was not cleaned properly
Business reply on Google
Hi Dilynne Adams, thank you for sharing your experience. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at help@mistercarwash.com.
Car wash left the back of the car dirty.
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you're willing to give us another chance, please reach out to us at help@mistercarwash.com. Thank you!
Car wash left spots; business refused to re-wash the car
Business reply on Google
Hi Maxwell, we're disappointed to hear of the negative experience you had at our location. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please email us at help@mistercarwash.com so we can discuss your experience further. We look forward to hearing from you.
Car wash left vehicle dirty with streaks and unwiped interior.
Business reply on Google
Hi, we are disappointed to learn of your experience here at Mister Car Wash, but will take this opportunity to improve. Please reach out to us so we can work towards a resolution. Thanks for bringing this to our attention. We hope to hear from you soon. All the best, Mister Car Wash help@mistercarwash.com
Car wash service was incomplete after two attempts.
Business reply on Google
Hello Ingrid, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at reviews@mistercarwash.com. We look forward to hearing from you.
Poor car wash service, incomplete vacuuming and wiping
Business reply on Google
Hi George, we are disappointed to learn of your experience here at Mister Car Wash, but will take this opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at reviews@mistercarwash.com. We look forward to hearing from you.
Car wash left bird droppings on car after full service