MK The Phone Store
📡 Internet & Cable · Dallas
total experiences
replied on google
Most reported issues
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Experiences
Staff changed pricing and acted rudely during an exchange attempt.
Staff member was rude and disrespectful to the customer.
Business reply on Google
We're truly sorry to hear about your experience—this isn’t the level of service we strive for. We’re committed to making it right and hope to welcome you back for a better visit!
Manager demanded customer purchase an item or leave the store
Business reply on Google
Thanks for sharing. We're sorry to hear about your experience, and we truly appreciate your feedback. You deserve better, and we hope you’ll give us another chance to make things right. 🙏📱
staff displayed poor attitude and bad customer service
Business reply on Google
I'm really sorry to hear you felt that way—we never want anyone to leave feeling frustrated or disrespected. Your feedback is heard and genuinely appreciated. We’re always striving to do better, and we’d love a chance to turn things around if you decide to give us another visit. 🙏📱 You're always welcome at MK The Phone Store
The store uses low-quality replacement screens for iPhone 11 and newer.
Business reply on Google
Thanks for the heads-up. Sorry to hear about your screen replacement experience—we appreciate the honest feedback. 🙏📱
Business lacks warranties and operates using cash-only transactions.
Inaccurate stock information, pricing discrepancies, and poor communication regarding…
phones sold had undisclosed cosmetic damage and non-functional hardware features
The purchased phone screen malfunctioned and stopped working shortly after use.
The store replaced original phone parts with faulty refurbished components.
excessive wait times due to staff confusion
Technician damaged phone screen during repair to encourage purchasing another device.
Business reply on Google
We're sorry to hear this. Your feedback is noted and we’re taking steps to ensure better service. Please reach out, we’d like to make it right!
phone screen stopped working within twenty-four hours of purchase
Phone repair caused damage to the device motherboard