Mobile City
📡 Internet & Cable · San Jose
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Phone screen repair resulted in a broken S Pen feature.
Repair shop requested additional payment to reattach the phone back plate.
Phones are overpriced, malfunction, and lack warranty coverage.
Business reply on Google
Gerson we are really sorry for you bad experience with us. but as you know we buy used cellphones from customers and we do check it for condition matter. We cant give warranty as its not our product or our manufactured. Hope to see you again and make you happy to get 5 star from you
Business refused to provide a refund for unperformed repair services.
Business attempted to access password and performed poor quality repair
customer lost money due to business practices
business performed unauthorized charges and stole internal phone components
Rude staff and additional fees for follow-up repair service.
The business outsources repairs instead of performing them in-house.
The store failed to repair the phone and provided rude service.
The business is accused of theft and fraudulent activities.
defective phone remains unrepaired after multiple service attempts
Device became iCloud locked after update and store refused support
Technician damaged phone screen during repair and denied responsibility
The store sold a phone with a reported stolen IMEI number.
Business reply on Google
We are really Sorry to hear your Bad experience. As you know We buy Used Phones and Then Resale to others so they get what they want in there budget. If you got an Locked phone it must be some technical error. We have Phones for USA and Non USA use. there must be some miss-commutation between you and our staff. Hope we can serve you better next time
The business is accused of fraudulent financial practices.
Business reply on Google
We are really sorry for your bad experience with us. We make sure to improve our service please do visit us and we will make sure to repair you phone or device without any extra charges
Repair failed to fix charging issue and caused further complications.
Business reply on Google
we regret for your inconvenience, sometime it's happens it's our mistake that we don't serve you best way but we will now try to fix problems as good as possible
The business provides poor quality replacement parts and unreliable repair services.
Business reply on Google
we regret that
Payment system was down preventing bill payment
Business reply on Google
we will try to improve our services in future