Mobile Up Phone and Computer Repair
💻 Tech Services · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Phone repair scam, overcharged, and phone ruined after battery replacement
Business reply on Google
If there’s anything we can do to turn you into a satisfied customer we are here to help. We are truly sorry you had a bad experience and we are here to try to make it right. Thank you for being a valued customer.
Phone repair failed after multiple attempts and charges
Business reply on Google
I’m sorry you had a bad experience with us. If there’s anything we can do to try to make it right let us know. We are here to help. Thank you for trusting us with your device.
Computer repair made the problem worse and staff were rude.
Business reply on Google
I’m not sure where we went wrong in your service, but we definitely value you as a customer. Computer repair can sometimes be tricky. If you want to bring it by again we will definitely take another look at it free of charge. I’m also open to giving you some money back. Whatever we can do to make you happy customer. Sorry you had a bad experience, we are here if you allow us to make things right with you. Mobile Up.
Repair shop broke phone light, used wrong screen, and overcharged.
Business reply on Google
We are here to help in any way possible! We value you as a customer. We do not recall this repair and your experience goes completely against the standards our technicians set for any repair. Come by anytime for a free new screen if you are a previous customer. We would love to make you a happy customer free of charge. Thank you for choosing Mobile Up!
Business was closed despite a confirmed appointment
Business reply on Google
I’m truly sorry for the inconvenience. We were open not sure how we missed you. Come by for a free screen protector. Thanks you!
iPod was returned non-functional after repair attempt
Business reply on Google
Sorry we could not fix your device. Due to you attempting to repair the device yourself prior to bringing it us, you damaged the device permanently. Our technicians tried our best to repair and I'm sorry you feel like we did not do our best.
Replaced screen detached after 5 months; business refused warranty claim
Business reply on Google
Thank you for Choosing Mobile Up! I hope we can make you a happier customer please come by for a free case and screen protector.
Horrible customer service, terrible communication, and shoddy work
Business reply on Google
Thank you for Choosing Mobile Up! I hope we can make you a happier customer please come by for a free case and screen protector.
Business closed early despite signs indicating it was open.
Business reply on Google
Sorry we missed you come By for a free case for your device hopefully we can make you a valued customer.