Moe's Southwest Grill

Small portion sizes and lack of facility cleanliness and supplies.

The portion size has decreased while the price has increased.

frequent food shortages, small portions, and failure to honor rewards program

The order was incorrect with missing ingredients and non-vegan items included.

failed refund process and incorrect order preparation

The restaurant refused to honor valid promotional coupons.

Staff refused to honor a valid promotional offer for an entree.

location intentionally restricts menu items to prevent promotional redemptions

Management refused to provide a refund for an incorrect order

The customer received poor quality food and was denied a refund.

Reduced portion sizes and failure to honor promotional offers

insufficient quantity of chips provided for the ordered queso

The food served was cold, stale, and poor in quality.

Customer charged extra for toppings and chips previously included.

The restaurant overcharges customers for steak upgrades during checkout.

Reduced portion sizes and slower, less polite service under new management.

Unsanitary counters, empty food bins, and undercooked rice served.

Foreign object in food caused a chipped tooth.

The food was served cold and was not ready upon arrival.

Customer was served raw undercooked chicken in a meal bowl.