Moe's Southwest Grill

🍽️ Restaurants · West Hartford

20

total experiences

0%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

WorstCustomer ServiceFrom Google Reviews
Aug 23, 2026

Cold food served by staff with poor attitude

WorstStaff BehaviorFrom Google Reviews
Feb 2, 2026

Staff exhibited unprofessional behavior and the facility was unclean.

WorstWait & DelaysFrom Google Reviews
Jan 21, 2026

excessive wait times and unprofessional staff behavior

WorstProduct / Service QualityFrom Google Reviews
Jan 28, 2025

The food was poorly prepared and served at an improper temperature.

WorstCustomer ServiceFrom Google Reviews
Nov 17, 2024

Poor food assembly, cross contamination, and insufficient side portions provided.

WorstCustomer ServiceFrom Google Reviews
Sep 24, 2024

Rude staff, messy restaurant, and poor food quality.

WorstProduct / Service QualityFrom Google Reviews
Sep 15, 2024

expired food sold and improper cooler temperatures maintained

WorstProduct / Service QualityFrom Google Reviews
Aug 11, 2024

The food quality was poor and unsatisfactory for the price paid.

WorstProduct / Service QualityFrom Google Reviews
Mar 27, 2024

The burrito portions have significantly decreased in size and meat content.

WorstCleanliness & HygieneFrom Google Reviews
Jan 19, 2024

Unsanitary food handling, pest presence, and lack of hot water.

WorstStaff BehaviorFrom Google Reviews
Jul 19, 2023

Staff were rude and failed to follow proper food hygiene practices.

WorstStaff BehaviorFrom Google Reviews
Jan 1, 2023

Unprofessional staff and poor store cleanliness

WorstBilling & ChargesFrom Google Reviews
Nov 6, 2022

Discontinuation of free kids meals and missing menu items.

WorstCustomer ServiceFrom Google Reviews
Sep 15, 2022

Staff refused to correct an incorrect order without additional payment.

WorstDelivery & ShippingFrom Google Reviews
Jul 19, 2020

Incomplete order delivery and unprofessional staff behavior.

WorstCustomer ServiceFrom Google Reviews
Mar 3, 2020

Inaccurate menu options and unhelpful staff regarding order fulfillment.

WorstCleanliness & HygieneFrom Google Reviews
Dec 10, 2019

staff failed to follow proper food safety and hygiene protocols

WorstDelivery & ShippingFrom Google Reviews
Nov 9, 2018

Online order was incomplete and delayed by thirty minutes

WorstCustomer ServiceFrom Google Reviews
Jul 15, 2018

Staff failed to follow order instructions and provided poor quality food.

WorstStaff BehaviorFrom Google Reviews
Aug 20, 2017

Manager refused to honor a coupon and restricted menu access