Motel 6 Elk Grove Village, IL - O'Hare
🏨 Hotels & Travel · Elk Grove Village
total experiences
replied on google
Most reported issues
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Experiences
The bedding had a strong odor of urine.
staff refused to provide a receipt for business expenses
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced in obtaining your invoice and for the unprofessional behavior of our staff. Your concerns are valid, and we understand the importance of having proper documentation for business expenses. We take such matters seriously and are committed to resolving this issue promptly. Please reach out to us directly at guestrelations@g6reservation.com with your booking details, and we will ensure that your invoice is sent to you without further delay. We appreciate your patience and understanding, and we hope to restore your faith in our services. Best regards, Team G6
Room lacks amenities, is unclean, and has hazardous electrical outlets.
Hotel charges an early check-in fee despite room availability.
Staff refused to provide a room despite availability
Business reply on Google
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your recent stay. It is disheartening to hear that you had to wait for an extended period without receiving the assistance you needed, especially as a loyal customer for the past three years. We understand how frustrating it must have been to arrive late and not have a room available. Your feedback is invaluable, and we will address this matter with our team to ensure it does not happen again in the future. If you would like to discuss this further or if there is anything we can do to make it right, please reach out to us at guestrelations@g6reservation.com. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Team G6
the hotel room was infested with roaches
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your visit. The cleanliness issues you described are unacceptable, and we take such matters very seriously. We will address this with our team to ensure that our standards are upheld. We appreciate your comments regarding our staff's response, and we will work to improve our customer service training. Your satisfaction is important to us, and we would like to discuss this further. Please feel free to reach out to us at guestrelations@g6reservation.com. Thank you for bringing this to our attention. Team G6
The room was uncleaned upon arrival and contained a cockroach.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. It is unacceptable that you were given an unclean room and encountered issues with smoking in the hallways and pest presence. We take cleanliness and guest comfort very seriously, and your comments will be addressed with our team to ensure improvements are made. We appreciate your input as it helps us enhance our services. If you would like to discuss this further, please reach out to us at guestrelations@g6reservation.com. Thank you for your understanding. Team G6
Presence of cockroaches and non-functional leaking sink in room.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay, particularly the presence of dead cockroaches and the leaking sink. This is not the standard we strive for, and we understand how disappointing this must have been for you. We appreciate your kind words about the cleanliness of the room and the friendliness of our staff, but we recognize that these positives do not outweigh the negatives you experienced. Your comments regarding the lack of amenities will also be taken into consideration as we continually work to improve our services. If you would like to discuss your experience further or if there is anything we can do to assist you, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Team OYO
Staff and management are unresponsive and unprofessional toward guests.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. It is concerning to hear about the lack of communication and the unprofessional behavior of our staff, as this does not reflect the standards we strive to uphold at OYO. Please know that your comments have been escalated to our management team for immediate review and action. We are committed to improving our services and ensuring that our guests feel valued and cared for. If you would like to discuss this matter further, please feel free to reach out to us at guestsupport.na@oyorooms.com. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Team OYO
room contained bugs, stains, and foul odors
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
The room had a moldy odor and the water caused illness.
Front desk staff refused reservation and exhibited unprofessional, suspicious behavior.
Business reply on Google
Thank you for taking the time to share your feedback with us. We are committed to delivering outstanding service to every guest, and we regret that we did not meet your expectations this time. Your comments are valuable and will help us enhance our services. We hope to have the opportunity to welcome you again in the future. Jeremy Ward #Team6
Room contains black mold and roach infestation with argumentative staff.
The room had mold, plumbing issues, and lacked advertised amenities.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
Hotel refused guest access to restroom after checkout
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Diana Collins #Team6
Hotel has poor cleanliness, security issues, and unhelpful staff.