Motel 6 Portland, ME
🏨 Hotels & Travel · Portland
total experiences
replied on google
Most reported issues
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Experiences
Hotel refused refund after guests left due to safety and cleanliness
The room was unsanitary, poorly maintained, and lacked basic amenities.
Business reply on Google
Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize for the numerous issues you encountered, including the unpleasant odor, room conditions, and lack of amenities. Your experience does not reflect the standards we strive to uphold. We understand how important comfort and cleanliness are, especially during a business trip, and we are truly sorry that we fell short in these areas. Your comments about the door, shower, and overall atmosphere have been noted and will be addressed with our maintenance team to ensure improvements are made. We appreciate your candidness and humor in describing your experience, and we assure you that your feedback will help us enhance our services. If you would like to discuss this further or if there’s anything we can do to make amends, please reach out to us at guestrelations@g6reservation.com. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Team G6
The motel room was dirty with stains, hair, and foul odors.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the unpleasant experience you encountered, including the stench in your room, cleanliness issues, and the challenges during check-in. Your comments about the need for designated animal-friendly floors and the elevator service have been noted, and we will address these concerns with our management team. We are glad to hear that our overnight staff member provided you with excellent service, and we appreciate you highlighting their efforts. However, we understand that this does not compensate for the overall dissatisfaction you faced during your stay. Please know that we take your feedback seriously, and we are committed to improving our services. If you would like to discuss your experience further, please reach out to us at guestrelations@g6reservation.com. Thank you for bringing these matters to our attention. Sincerely, Team G6
room lacks basic amenities and suffers from poor cleanliness
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the numerous inconveniences you experienced, including the lack of adequate amenities, cleanliness issues, and the malfunctioning key card. Your comments about the towels, toiletries, and overall condition of the room are concerning, and we understand how disappointing this must have been for you. We strive to provide a comfortable and enjoyable experience for all our guests, and it is clear we fell short in your case. Please know that your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. If you would like to discuss your experience further, please feel free to reach out to us at guestrelations@g6reservation.com. We appreciate your input and hope to have the opportunity to serve you better in the future. Best regards, Team G6
Room amenities were broken and staff failed to address maintenance issues.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered, including the malfunctioning light switch, toilet problems, and lack of amenities in your room. Your safety and comfort are our top priorities, and we regret that we fell short during your visit. We appreciate your comments about the cleanliness of the hallways and the main entrance, but we understand that these positives do not outweigh the negative experiences you faced. Please know that we take your concerns seriously and will address them with our team to ensure improvements are made. If you would like to discuss your experience further, please reach out to us at guestrelations@g6reservation.com. We value your feedback and hope to have the opportunity to serve you better in the future. Thank you for your understanding. Team G6
The room was unclean, in disrepair, and lacked expected amenities.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues and the condition of the room you experienced during your stay. This is not the standard we strive to uphold, and we appreciate you bringing it to our attention. We are glad to hear that our front desk staff provided you with friendly service, but we understand that the overall experience fell short of your expectations. Your comments regarding the stained sheets and the lack of a fridge will be addressed with our housekeeping team to ensure improvements are made. If you would like to discuss your experience further, please feel free to reach out to us at guestrelations@g6reservation.com. We value your feedback and hope to have the opportunity to serve you better in the future. Team G6
The room was unhygienic with stained linens and a foul odor.
Hotel room was dirty and housekeeping services were not provided.
Business reply on Google
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the distressing situation you encountered during your stay. It is unacceptable that your room was not cleaned properly and that you faced such unprofessional behavior from our staff. We understand how important a clean and comfortable environment is, especially for families. We appreciate your feedback regarding the housekeeping services and the interaction with our management team. This is not the standard we strive for, and we will be addressing these concerns with our team to ensure that this does not happen again. Your comfort and satisfaction are our top priorities, and we would like to make this right. Please reach out to us at guestrelations@g6reservation.com so we can discuss your experience further and work towards a resolution. Thank you for bringing this to our attention. Team G6
Motel gave the customer's reserved room to another guest
The hotel rooms provided had stained and unwashed bed linens.
Unsanitary room conditions and safety concerns regarding the property environment.
Motel refused to issue a refund for a moldy room.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Diana Collins #Team6
The room and hallway were dirty and amenities were missing.
Unsafe environment, poor room maintenance, and unhelpful customer service.
Business reply on Google
We're very sorry to hear about your experience and sincerely apologize for the concerns you encountered. This is not the level of service or environment we aim to provide, and your feedback is being taken seriously. We understand your frustration and regret that your concerns were not addressed promptly or professionally. Your comments will be shared with upper management for further review and corrective action. Thank you for bringing this to our attention. Jeremy Ward #Team6
The hotel room was filthy and the guest felt unsafe.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
The bathroom was unsanitary and the shower faucet was broken.
The room was unclean and checkout time was incorrectly enforced.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
The hotel room was dirty, smelly, and had a broken air conditioner.
The bathroom was dirty and the service lacked warmth.
room was dirty and contained drug paraphernalia