Motel 6 San Antonio, TX - I-10 West
🏨 Hotels & Travel · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
The motel room was infested with roaches.
room was dirty and management refused a refund for the stay
Business reply on Google
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding the cleanliness of your room and the handling of your refund request. Your feedback is invaluable, and we take your concerns seriously. We strive to provide a comfortable and clean environment for all our guests, and it is clear we fell short in your case. We regret that our team did not meet your expectations and that you felt your concerns were not adequately addressed. Please reach out to us at guestrelations@g6reservation.com so we can further investigate this matter and work towards a resolution. Your satisfaction is important to us, and we would like the opportunity to make things right. Thank you for bringing this to our attention. Team G6
Room had roaches, damaged linens, and a broken air conditioner.
The motel room had safety hazards, broken appliances, and poor amenities.
Business reply on Google
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Jeremy Ward #Team6
Room was dirty, smelled of smoke, and witnessed drug use onsite.
Business reply on Google
Hi Dora, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6
Poor room conditions, broken amenities, and unsafe environment at the motel.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y. #Team6
Room has broken fixtures, poor security, and pest infestation.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Cameron A. #Team6
Presence of drug activity and refusal of refund request.
Business reply on Google
Hi Kassandra, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith #Team6
Unsanitary room conditions, staff negligence, and safety concerns regarding the location.
Business reply on Google
Dear Lynda, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Dan J. #Team6
The room provided did not meet the requested accessibility requirements.
Business reply on Google
Hi Tony, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6
dirty rooms, broken door hardware, and incomplete refund for short stay
Business reply on Google
Hi Hugh, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6
Rude staff, unsanitary room conditions, and concerns regarding personal safety.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith #Team6
billing errors and poor room cleanliness at the motel
Hotel refused refund for a room that smelled of smoke
Business reply on Google
Greetings Oscar, We are disappointed to learn that we fell short of your expectations. We take reports of poor cleanliness and service very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Denise L. #Team6
The room and provided towels were dirty and stained.
Unsanitary room conditions and disruptive neighbors throughout the night.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. We strive to provide a comfortable night's rest, and are disappointed your visit was unsatisfactory due to the noise concerns you describe. We encourage you to contact our Guest Relations Department at 1-855-787-9864 to record the details of your stay to help us provide a better guest experience in the future.
Unsanitary room conditions and unprofessional staff behavior during payment dispute.
Business reply on Google
Dear Adrienne, Thank you for sharing your review. We are committed to delivering a clean, comfortable room and apologize for any failure in following through on that commitment during your recent stay. The customer service issues you describe are atypical to Motel 6 standards for quality, and we are sorry you experienced less than satisfying service during your visit. We invite you to contact our Guest Relations Department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
Manager exhibited unprofessional behavior and initially refused a room refund.
The room was dirty and had broken fixtures and worn linens.