Motel 6 Washington, DC
🏨 Hotels & Travel · Washington
total experiences
replied on google
Most reported issues
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Experiences
Rude front desk staff and poor facility cleanliness
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you encountered during your stay, particularly with the service provided by our front desk staff. It is concerning to hear about your interaction with Netsenet, especially given the sensitive nature of your situation. We strive to ensure that all our guests feel supported and respected, and we regret that we fell short in this instance. Additionally, we appreciate your comments regarding the cleanliness of the stairwell and the elevator space. Your observations are invaluable as they help us improve our facilities and services. Please know that your feedback will be addressed with our management team to ensure that such situations do not occur in the future. If you would like to discuss your experience further, please feel free to reach out to us at guestrelations@g6reservation.com. Thank you for bringing these matters to our attention. Best regards, Team G6
The hotel room was infested with cockroaches and lacked basic hygiene.
room contained pests and bodily fluids with refusal of refund
The hotel had poor cleanliness, broken amenities, and unaddressed noise disturbances.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the numerous issues you encountered, as this is not the standard we strive to uphold. We are particularly concerned about the cleanliness and maintenance issues you described, including the unpleasant odors and the condition of your room. Your comments regarding the AC unit and keycard problems are also noted, and we understand how frustrating these inconveniences can be during your stay. Additionally, we regret to hear about the disturbances you experienced from other guests and the lack of response from management. Your safety and comfort are our top priorities, and we will address these concerns with our team to ensure improvements are made. We appreciate your feedback as it helps us enhance our services. If you would like to discuss your experience further, please reach out to us at guestrelations@g6reservation.com. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Sincerely, Team G6
Room had broken fixtures, pests, and inadequate sleeping arrangements.
Hotel has strong odors, moldy air conditioning, and pest infestation.
Unsanitary room conditions caused health issues and elevator malfunction.
The room was infested with cockroaches and staff were inattentive.
Business reply on Google
Thank you for your honest feedback. We deeply regret the discomfort caused by the presence of a pest in your room. This is not reflective of the quality we strive to maintain. Please rest assured that we have taken swift action with our housekeeping and pest control teams to rectify the issue. We hope you will allow us the opportunity to make your next stay more pleasant and comfortable. Jeremy Ward #Team6
room infested with roaches and refund denied by staff
The room was infested with roaches and lacked basic hygiene.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
Customer was incorrectly placed on a motel blacklist without explanation.
Business reply on Google
Hi Jamphel, Thank you for sharing your experience. We sincerely apologize for the confusion and embarrassment you faced during check-in. Being mistakenly added to a do-not-rent list is certainly not the experience we want any guest to have, especially without a clear explanation. While we’re glad the team still allowed you to check in, this situation should have been handled with more transparency and care. We appreciate your feedback and will use it to ensure better communication and service moving forward. If you're open to it, we’d love the chance to look into this further and clarify what may have happened, please don’t hesitate to reach out directly. Sean #Team6
The room was dirty and infested with bed bugs.
Business reply on Google
We appreciate you taking the time to share your feedback with us. We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention, we appreciate your patronage, and ask that you connect with us directly to discuss further, please use the Contact Us Page at www.motel6.com. Jeremy Ward #Team6
The room was filthy, had bugs, and the internet was broken.
Business reply on Google
We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Sunny B. #Team6
Room had smoke, mouse feces, and unresolved refund issues.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Cameron A. #Team6
Management failed to address noise disturbances and safety concerns.
Business reply on Google
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6
room contained bed bugs and facility had unsafe environment
Room had pests, poor amenities, and lacked basic supplies.
Business reply on Google
Hi Marlene, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6
The hotel is unsanitary, unsafe, and amenities do not match advertisements.
Business reply on Google
Hello Ean, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Bev #Team6
Presence of roaches, water damage, and stains in the room.
Business reply on Google
Hello Paula, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. To better understand how we can help, we’d like to hear more about your experience. Please reach out to our Guest Relations Team by using the Contact Us feature on the bottom of the Motel 6 website. Thank you, Bev #Team6
Unsanitary room conditions and poor staff response caused health issues.