My Phone Repair
📡 Internet & Cable · Jacksonville
total experiences
replied on google
Most reported issues
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Experiences
Staff refused repair and used unprofessional language toward the customer.
Business reply on Google
It maybe something happened in these 8 days.we fixed your screen only,not the finger print.and it worked well when we gave the phone to you.so i think we dont have any responsbility of this issue.
Repair service failed to fix device and caused further damage
Business reply on Google
The parts have different level.Less money is for the cheap parts.Almost all the Iphone screen is the aftermarket quality parts.We use the same cheap quality for all our customers.But their phones are good.Maybe there is something wrong with your phone.The all 3 repair locations in this mall,we are the same owner.We do the similar price,but use the same parts.You can go them to test your phone to see if our technician did the wrong job if you want.We will train our technician better when they damage customers' devices.Sorry.
Replacement screen failed and repair caused volume button malfunction.
Business reply on Google
Sir ,what's your phone? You can bring it back. We will do the free diagnosis for you.
Replacement screen failed after a minor drop
Business reply on Google
we are so sorry to hear that.you can bring your phone here to see if we can help you something.thank you!
Phone repair resulted in multiple new hardware and software malfunctions.
Business reply on Google
hi,what the phone did we fix?dont worry,we will help you to figure it out.
Screen replacement caused phone malfunction and additional repair costs.
Phone screen malfunctioned following a repair service
Phone malfunctions occurred immediately following a screen repair service.
Technician damaged the LCD panel while attempting a screen repair.
Business reply on Google
Joshua, we apologize for your experience you had with us. We would love to have another chance to gain your trust, and show our quality of service.
Poor repair quality caused battery issues and screen detachment.
Business reply on Google
Megan, We appreciate your business and it seems you are experiencing a battery issue. We would love to take another look to see what is going on. Stop in at anytime, we would love to help out! Thanks for your feedback - Team MyPhone
Technician attempted to install defective batteries in the customer's phone.
Business reply on Google
Mike, I am surprised to hear that you had a bad experience with us. We strive for quality parts and the best service. All of our parts are new and not used. We apologize that our batteries were out of stock this week and we couldn't fix your device. If we can be of any assistance please feel free to give us another try. Thanks for the feedback - Team MyPhone
Store was closed during business hours causing a long wait.
Business reply on Google
It was concerning to hear this, Amanda. While unexpected emergencies come up sometimes, we try to be open during our hours of operation. Because this doesn't happen often, we hope that you can give us another chance. -MyPhone Repair Team
The phone screen repair failed and staff were rude and dishonest.
Business reply on Google
It's disappointing to hear if you left with that impression of one of our staff members. While we're restricted as to what we can do because of the screen warranty, you should always receive friendly service. We hope that you can give us another chance to show you what we're really about. -MyPhone Repair Team
Repeated failed repairs and poor workmanship on a business phone
Business reply on Google
It's really concerning to hear about your phone, James. While many different things can happen to damage a phone, please know that we're committed to restoring it to top shape. We understand your frustration and appreciate your patience in this situation. If there's anything at all that we could be doing to better communicate the status of your phone, please let us know! -MyPhone Repair Team
Replacement phone screen stopped responding to touch after two weeks
Business reply on Google
We understand your frustration here, Tabatha. While we're bound by that waiver, please know that we're looking into everything we can with your phone. If you'd like us to take another look at it, let us know! Thank you. -MyPhone Repair Team
Incompetent repair service resulted in damaged phone and additional fees.
Business reply on Google
It's very concerning to hear about your experience here, Emily. We understand your frustration here -- it seems like there was a definite misunderstanding. Still, we should've let you know exactly what was going on with your phone when we had it, and we'll make sure to speak with our team about this. In time, we hope that you can give us another chance. -MyPhone Repair Team
Repeated poor quality repairs and refusal to honor warranty agreement.
Business reply on Google
Shanaya, we're so sorry to hear that we haven't been able to get things with your phone quite right. While there can be underlying issues with phones sometimes, and it's disappointing that our team didn't catch it the first time. We know that this experience can be hard to shake, but we're always here for you if you need it, and in time, we hope that you can trust us again to help you out. -MyPhone Repair Team
The screen cracked during repair and a button is non-functional.
Business reply on Google
Kevin, it's concerning to hear that your phone screen crack and that your S5 key won't light up. While the glass is high-quality, it still can break under high pressure. Still, if there's anything that we can do to help, please give us a ring! We'd love to help out. -MyPhone Repair Team