National Car Rental
🚙 Rental Cars · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Unexpected per-mile charges for one-way rental
Business reply on Google
Hi Jeff, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. To discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
Car rental lost and failed to recover customer's cellphone
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Car rented with dangerously low tire pressure; previous false damage claim
Business reply on Google
Hi Tyne. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Employee refused to provide a printed rental agreement
Business reply on Google
Thank you for your review, Alan. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Unexpected mileage charges added to car rental bill
Business reply on Google
Hi Jim, we would like to look into your billing concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lynette
Customer's headphones and hat were stolen by an employee
Business reply on Google
Thank you for your feedback, Tim. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Reserved car class unavailable, no resolution or communication from business
Business reply on Google
Hi Mike, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Customer experienced antisemitic verbal assault from an employee
Business reply on Google
We're truly sorry to hear about your experience. It’s unacceptable, and we take such matters seriously. Thank you for bringing this to our attention; we will investigate the incident to ensure a safe and respectful environment for all our customers. Your loyalty means a lot to us. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Employee yelled at customer for choosing a car.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Kim
Rental did not count towards elite status due to fine print
Business reply on Google
Thank you for your review, Brad. If you can provide a few more details, we’d be happy to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be prepared to provide your contact information, member number and the details. Thanks. – Lisa
Rental car had no Car Play, broken USB port, and broken key fob
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Car rental company overcharged for an additional day
Business reply on Google
Hello, Josephine, we would like to look into your billing concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Many Thanks, -Michael
Employee falsely claimed credit card declined and demanded a deposit.
Business reply on Google
We apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Many Thanks, -Michael
Unexpected mileage charges on a one-way car rental.
Business reply on Google
Thank you for your feedback, Donny. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Unexpected $300 drop-off fee for car rental
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental car was dirty with trash and old food inside
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Emerald member discriminated against and forced to pay deposit
Business reply on Google
Hi Alleyah, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lynette
Car not full of fuel at pickup
Business reply on Google
Thank you for your review, Dan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. If we can assist you further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Car rental reservation not honored as promised
Business reply on Google
Hi, we would like to look into this further but need some more information. Please ask the main renter to visit www.nationalcar.com/en/support/contact-us.html to contact us. Please ask them to be ready to provide their contact information, reservation or rental agreement number and the details of the experience. Thanks. – Kim
Car rental lost sensitive documents left in vehicle
Business reply on Google
Thank you for your feedback, Vernon. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher