National Car Rental
🚙 Rental Cars · Orlando
total experiences
replied on google
Most reported issues
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Experiences
Car rental denied due to name mismatch despite valid ID and credit card
Business reply on Google
Thank you for your review, Kristine. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Manager refused assistance for a defective rental car with safety issues
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Kim
Rental car broke down; no replacement provided, wasting a vacation day.
Business reply on Google
Thank you for your review, Jasmin. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Received a different car than reserved, which was unsatisfactory
Business reply on Google
We're listening and would like to know more, Mark. At your convenience, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
No one available to check in rental car for 20 minutes
Business reply on Google
Thank you for your feedback, Jim. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Slow car pickup and chaotic return due to staff incompetence
Business reply on Google
Silvano, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team. Thank you. - Chris M
Unexpected turnpike toll charges appeared on the credit card.
Business reply on Google
Thank you for your feedback, Ralph. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –-Christopher
Charged triple the amount due to reservation error
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Customer denied reservation due to staff error and poor communication.
Business reply on Google
Thank you for your review, Daniel. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Undisclosed charge for gas to top off rental car tank
Business reply on Google
Hi Thomas, we would like to look into your billing concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Marisa
Reserved SUV unavailable, long wait, and replacement car had electrical issues
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Charged for refueling despite returning car with full tank.
Business reply on Google
Thank you for your review, Brian. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Charged for unwanted fuel service despite returning car full
Business reply on Google
Thank you for your feedback, Dana. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Cannot speak to anyone at the location and issues returning vehicles
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Customer returned car early but was denied a refund or better deal
Business reply on Google
Thank you for your feedback, Cathy. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Car had tire pressure issues and check engine light; company unhelpful.
Business reply on Google
Thank you for your review, Randy. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Poor service at the counter and difficulty getting a minivan and car seat.
Business reply on Google
Thank you for your review, Ken. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Car rental company refused credit card for multiple bookings
Business reply on Google
Thank you for your review, Phillip. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Lost item not recovered from rental car
Business reply on Google
Hi Jennifer, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Reserved vehicle smelled strongly of marijuana.
Business reply on Google
Hi Joshua. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina