National Car Rental
🚙 Rental Cars · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and unhelpful regarding car rental availability.
Business reply on Google
Thank you for your review, Alex. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, and any additional information. Thanks. – Michelle
Misled into purchasing overpriced prepaid fuel option
Business reply on Google
Thank you for your review, Mohammed. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Poor executive selection and rude customer service at car rental
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Car rental reservation not honored, leaving customer stranded
Business reply on Google
Thank you for your review, Lindsay. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Unexpected mileage charges doubled car rental costs
Business reply on Google
Hi Michael, we would like to look into your billing concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Christina
Excessive fee to change car rental return location
Business reply on Google
Thank you for your review, Donald. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Excessive cleaning charges for a dirty rental car
Business reply on Google
Thank you for your review, Kim. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Car had multiple safety and feature malfunctions, despite paying for them.
Business reply on Google
Thank you for your feedback, Terrell. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Car rental branch closed early despite reservation, forcing new booking.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Rental car malfunctioned, company refused refund or rate adjustment
Business reply on Google
Thank you for your review, Don. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lynette
Customer disputing additional charges on an invoice from December rental
Business reply on Google
Sally, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team. Thank you. -Chris R.
Car rental canceled without notification, stranding customer.
Business reply on Google
Thank you for your review, David. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
Car rental counter closed, causing unexpected hotel and Uber expenses
Business reply on Google
Thank you for your review, Todd. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Re-charged for unwanted insurance after initial refund
Business reply on Google
Thank you for your review, Mehrshad. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Car broke down, no replacement, incurred $2977 in expenses.
Misled into buying extra insurance and charged for unwanted fuel service
Rental SUVs were dirty inside with food crumbs and sticky residue
Booked SUV not available; staff unhelpful and hid vehicles
Customer profiled and denied service due to payment method.
Recurring billing issues, poor customer service, and dirty vehicles