National Car Rental
🚙 Rental Cars · Tampa
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff were unhelpful and rude during car rental checkout
Business reply on Google
Benjamin, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team. Thank you. - Chris M
Charged an undisclosed flat fuel fee despite partial tank
Business reply on Google
Thank you for your feedback, Omari. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Car rental company attempted to charge excessive fee for location change
Business reply on Google
Thank you for your review, Adrienne. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Charged for luxury SUV but received a midsize
Business reply on Google
Hi Jason, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Marisa
Lost item in rental car, company unresponsive to recovery attempts
Business reply on Google
Thank you for your feedback, Brittany. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Rental car denied due to unstated credit card requirement
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Staff ignored customer, then offered any car without checking reservation
Business reply on Google
Brian, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team. Thank you. - Christina
Customer lost a day and incurred Uber charges due to no rental car
Business reply on Google
Jim, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team. Thank you. - Chris M
Customer was overcharged for a car rental due to billing inaccuracy
Business reply on Google
Thank you for your feedback, Lucas. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Wrong address given for roadside assistance, long wait, charged for multiple calls.
Business reply on Google
We apologize that our service did not meet your expectations. We would like to know more about your experience so we can help. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Lynette
Rental car was filthy and smelled of smoke.
Business reply on Google
Hi Chad. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Customer unable to redeem free day car rental as confirmed by phone
Business reply on Google
Thank you for your review, Eddie. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Customer rented a car with a large dent and received no discount
Business reply on Google
Thank you for your feedback, Amelia. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Left stranded on highway, then denied promised refund for tire
Business reply on Google
Hi Leon, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lynette
No car availability in the Executive Lane.
Business reply on Google
Thank you for your feedback, Jeff. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Elite car selection was limited to standard cars
Business reply on Google
Hi Jason, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Charged for fuel despite returning car full
Business reply on Google
Hi Robert, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Unhelpful staff refused vehicle upgrade and provided a smoked-in car.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Erroneous charge for smoking in rental vehicle
Business reply on Google
Hi LaTonya, we would like to look into your billing concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lynette
Poor selection of rental cars for an elite member.
Business reply on Google
Hello Julio, we would like to look into this further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Many Thanks, -Michael