NorthStar Moving Company
🔧 Home Services · Northridge
total experiences
replied on google
Most reported issues
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Experiences
Moving company misquoted cost, sent wrong truck, broke items, and lost a dresser
Business reply on Google
Dr. Cat Meyer, we have reached out to you to discuss your concerns and assist you. We hope to hear from you soon.
Quote not provided within timeframe; follow-up ignored.
Business reply on Google
Hi Mayra, Thank you for contacting us about your international move involving a large shipment of sewing machines. You have every right to be disappointed in us, and we’re very sorry. We did drop the ball here. Part of the delay was that moving a large shipment of sewing machines internationally was a very unusual request for us and required additional research on our end. We also discovered that your email was mistakenly filtered into our spam folder. But regardless, we should have stayed in communication with you and kept you updated along the way. We have reached out and left you a voicemail, and we sincerely apologize for the poor experience and first impression.
Rude response when trying to correct a bad moving experience.
Business reply on Google
Hi Ken, Thank you for talking with Margaret on Friday. As you were busy, she called you today, as you requested. She left a voicemail and will try to connect with you again tomorrow. We’d also like to clarify your recent experience. On 3/31, you called us in the afternoon to request same-day assistance at your storage unit. We apologize; due to existing schedules, we were unable to send movers on such short notice. We value that you are a repeat customer. Our team communicated standard availability limitations, and we never intended to come across as anything but professional and respectful. We look forward to connecting with you.
Terrible sales process led to not booking the service
Business reply on Google
Dear Mr. Ben-Ami, We take every criticism to heart, and therefore we investigated your issue. We are sorry that the one-minute call you had with our team was not to your satisfaction and that you decided to hang up the call. We wish you best of luck with your upcoming move.
Disorganized scheduling of a call with representatives
Business reply on Google
Richard, we sincerely apologize for dropping the ball on our communication with you. We completely understand your frustration, and we take full responsibility for the confusion. Our link that we provide for virtual estimate phone calls should have been communicated clearly from the very beginning, and we should have handled your scheduling request more smoothly. There are no excuses—we fell short of the level of service we strive to provide. We truly appreciate your feedback and will be using it to improve our process. Wishing you all the best.
Moving company stole a box of high-value items during the move.
Business reply on Google
Roshad, We strongly believe that our team did not steal from you. We respectfully disagree, and we remain confident in our team's integrity and trustworthiness. Our team that conducted your move is extremely experienced. Two of them have been working for us for almost 10 years, and the other two have been working for us for over 4 years. These gentlemen have conducted thousands of moves and we’ve never received any complaints regarding their conduct. Based on this knowledge and knowing each individual's character, we have the utmost confidence that none of them stole from you. You informed us and we observed on moving day that you had other people (a professional organizer, etc) involved with your move. We have no knowledge of and cannot speak to your private staff's integrity. Nevertheless, in keeping our commitment to customer service, our claims department worked with you on an agreement. We know we have lost you as a customer. Regardless ,we wish you well.
Movers damaged antique furniture and disregarded assembly instructions.
Business reply on Google
Dear Gordon, We have called and emailed you, but have been unable to reach you since our initial conversation after your move. Kindly call our Client Care Dept. at 201- 437-6900, so that we can promptly resolve this for you.
Moving company overcharged for services and delivered damaged items late
Business reply on Google
Dear Amy, thank you for sharing your feedback. We are looking into your parent's move and will be in touch shortly.
Movers were inefficient, took too long, and manager was unhelpful.
Business reply on Google
Dear Ms. Sadeghian, Looks like we've finally found something we both agree on: we will never move you again.
Moving quote was significantly higher than competitors after a video screen.
Business reply on Google
Dear Andreas, Thank you for allowing us to provide you with a quote for your upcoming move. Most of our clients truly love the video chat walk-throughs. They enjoy the convenience and how we carefully evaluate every detail. Every move is unique. We are sorry it wasn't to your liking and wish you well on your move.
Moving quote was significantly higher than competitors after a video screen.
Business reply on Google
Dear Andreas, Thank you for allowing us to provide you with a quote for your upcoming move. Most of our clients truly love the video chat walk-throughs. They enjoy the convenience and how we carefully evaluate every detail. Every move is unique. We are sorry it wasn't to your liking and wish you well on your move.
Moving quote increased from 2-4K to 9K
Business reply on Google
Stephanie, we did not move you. You called us for a quote, and on that initial phone call, we gave you our price for a MINIMUM move based on your statement that you only have 2 bicycles and a few boxes left to move after you already loaded a Pod unit and a U-Haul truck on your own and ran out of space. We noted that it would be more or less than the minimum price and that we need to to schedule a Video Estimate to provide a guaranteed price for your move. Following, on the scheduled Video Estimate call we saw what you really have left in your home. It was MUCH MORE than what you originally described to us on your first phone call. Based on the new information we provided you with a fair guaranteed price for your move. We understand your choice of not moving with our company, but we do not appreciate your unjust remarks. We believe your unkind remarks should be targeted at companies who pick up people's belongings and hold them hostage for payment. All we did was provide you with a free video estimate to evaluate your move & provide a guaranteed price with no obligation by you and at no cost to you, so you as a consumer can make an informed decision if you want to hire our services.
Moving company gave conflicting information and damaged furniture.
Business reply on Google
Dear Caitlin, We are looking into this and will be reaching out to you very shortly. Thank you for the feedback.
Moving company caused damage, delays, and payment issues
Business reply on Google
Ayesha, We have done a thorough investigation and you are NOT our client. We are extremely confident that you have mistaken us for another moving company. This is not the way we do business and we DO NOT pay for reviews. Please call us at (800) 275-7767 or email us at client.care.team@northstarmoving.com, and we'll be happy to help you locate this other moving company. If we join forces and fight together, we can warn other consumers about this company's deceiving services.
Valuables and 9 boxes were stolen during the move
Business reply on Google
Dear Shanshan, as discussed on the phone with you, we are conducting a full investigation. We will continue to keep you updated. We appreciate your business and will solve this as soon as possible.
Movers were slow, damaged furniture, and argued with customer.
Business reply on Google
Dear Alison, We are so sorry to hear about these issues with your move. We want each of our clients to experience the great service that people expect from the NorthStar name. Someone from our team has already reached out to you in order to work on a resolution that meets your satisfaction.
Movers broke customer's 60-inch TV during a local move.
Business reply on Google
Dear Mike, We have searched our system, and unfortunately we can't locate any record of your move. We do strive to make all of our clients happy, so if you did move with us, please call us at (800) 275-7767 or email us at client.care.team@northstarmoving.com. We look forward to hearing from you.
Ignored after receiving a high quote for a local move.
Business reply on Google
Eb - even though you posted this on our Chatsworth location, it looks like you are located in Arizona. It is true that our operating costs in Arizona have significantly increased due to the pandemic, and we've had to increase the cost of our moves in order to continue to be profitable. That being said, we are unable to identify you as a client of NorthStar Moving; however, we would still like to speak to you. Please call us at (800) 275-7767 and ask for Alice, or you can email us at client.loyalty.team@northstarmoving.com. Another option is to provide your contact information here. We do always care about our clients, so please don't hesitate to reach out.
Moving company lost belongings and cannot provide delivery date
Business reply on Google
Dear Jeremy, Thank you for communicating with our office over the past few days about the issues that you mentioned in your review. We are sorry they happened and are looking forward to the delivery to take place at your home in the coming days. We hope and trust that by the time the delivery is complete you are satisfied with our overall service. Again, we apologize for what happened so far. We are doing the best we can to correct things moving forward.
Moving company failed to communicate schedule changes, causing significant disruption.
Business reply on Google
Dear G S, thank you for your input. We apologize for this inconvenience and are sorry that we weren't able to move you this time. We do hope that we get that opportunity in the future.