O'Reilly Auto Parts
🚗 Auto & Repair · Cheyenne
total experiences
replied on google
Most reported issues
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Experiences
Inconsistent quality of customer service provided by staff members.
Business reply on Google
Sorry to hear about your experience. We work to provide our customers, with helpful and friendly service with team members ready to assist you, so we will look into correcting this issue to serve you better in the future. - O'Reilly Auto Parts
Customer felt unwelcome and poorly treated by store staff.
Inaccurate online inventory status caused unnecessary travel for the customer.
Staff provided incorrect parts and failed to disclose backordered items.
Business reply on Google
Roxanne, we are sorry to hear about your unpleasant experience at your O’Reilly store. We strive to have the best customer service out there, but realize that sometimes we fall short. Thank you for bringing this training moment to our attention. If there is anything further we can do to ease the situation and maintain your business, please reach out to us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts
Staff made the customer feel unwelcome upon entering the store.
Business reply on Google
Hey Brittney, we’re sorry to hear about your experience at this store. We aim to greet and serve each and every customer to the highest level possible. Thank you for bringing this to our attention so we can look into this further. If you’d like to chat more about this please reach out to us via phone, email or chat at https://www.oreillyauto.com/contact-us - O'Reilly Auto Parts