O'Reilly Auto Parts
🚗 Auto & Repair · Honolulu
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to perform promised free battery installation due to weather.
Business reply on Google
Thanks for stopping by O'Reilly Auto Parts! We'd love to earn that fifth star on your next visit. Ask our team about free battery testing, the Loaner Tool program, or anything else we can help with. Hope to see you again soon. O'Reilly Auto Parts
advertised sale items were out of stock at the store
Business reply on Google
We apologize for the difficult time you experienced at your local store, and we appreciate you bringing this to our attention. We aim to have the best parts availability for our customers, so we will pass along your feedback. - O'Reilly Auto Parts
Staff lacked product knowledge and efficiency in locating parts.
Employee yelled at customer regarding parking on store property
Business reply on Google
Sorry to hear about your experience, Fran. We work to provide our customers, with helpful and friendly service with team members ready to assist you, so we will look into correcting this issue to serve you better in the future. - O'Reilly Auto Parts
Manager refused to provide a refund for a returned part.