O'Reilly Auto Parts
🚗 Auto & Repair · Missoula
total experiences
replied on google
Most reported issues
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Experiences
Staff provided poor service and failed to offer necessary brake grease.
Business reply on Google
We're sorry your experience at this O'Reilly Auto Parts didn't meet your expectations. From free battery testing to finding the right parts for your vehicle, we want every visit to reflect the kind of service our customers deserve. We hope you'll give us another opportunity. O'Reilly Auto Parts
Staff provided incorrect parts and the products were poor quality.
Business reply on Google
Thank you for sharing your experience. We intend on correcting this with the training opportunity you have provided and we hope to serve you better in the future. - O'Reilly Auto Parts
Staff provided incorrect inventory information requiring an additional trip.
Business reply on Google
We’re sorry about this situation and would like to learn more about your experience. Please contact us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts
Staff provided the incorrect spark plugs despite being given the number.
Business reply on Google
Tiara, we are elated that you chose us to help keep your vehicle on the road! Our goal is to give top-notch customer service which includes having friendly, helpful team members along with the widest selection of parts available for your vehicle. We hope we can assist you again in the future and change your three-star review into a five-star experience! - O'Reilly Auto Parts
Overly attentive staff prevents customers from browsing the store.
Business reply on Google
We are disappointed to hear about your experience. We'd like to learn more about this, so please reach out to us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts
Staff member was rude and refused to provide product recommendations.
Business reply on Google
Sorry to hear about your experience. We work to provide our customers, with helpful and friendly service with team members ready to assist you, so we will look into correcting this issue to serve you better in the future. - O'Reilly Auto Parts
Staff lack the necessary knowledge to assist customers effectively.