Offer Down, LLC
💻 Tech Services · Dallas
total experiences
replied on google
Most reported issues
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Experiences
Customer received a damaged and hazardous power cord with their purchase.
Business reply on Google
Sorry for the late response. We had no clue of your concerns, until now. A simple call/text was all that was needed, as your purchase was guaranteed for 30 days. We check everything 3 times. First, when sorted & tested by a technician. Second, when sent to Processing Room for cleaning/disinfecting. Third, in the Mac Room (at the Point of Sale) & in front of our clients. Something just does not seem right; for you to take a shredded power cord home. Let’s find a resolution to your concerns at your earliest convenience. Thank you!
Business offered lower price than agreed and wasted customer time.
Business reply on Google
You made a personal deal with one of us & then changed it during meetup. The messages on Facebook clearly tell the story. A deal is a deal & YOU tried to take advantage. Our REAL clients know us better than you’ll ever know. However, the whole world can now see who you really are! We have recorded this incident & it will be shared for all to see. Simply remove this erroneous rating & you will be forgiven by us all. God Bless…
Refurbished iMac stopped working shortly after purchase.
Business reply on Google
Hi, my name is Stephanie Armstrong and I have been meaning to contact you. I bought an iMac from you in March and in less than 30 days it wouldn't work. The program will not load and it has green lines on the screen. ————————————————————— Date of purchase 3/25/21. Date of first contact by customer 8/11/21. We tried to help! Our response is below. ————————————————————— Hi. I'm sorry to say that your outside our 30 Day Guarantee. Here's what we can do for you to get your system back up and running. If you would like to have your iMac checked in for service, the fee is $100. That fee pays for a complete diagnostic check of you system. More importantly, that same fee is applied towards any monies due for the service event to cover parts/service. It may be something very simple or something very complicated! Whatever is causing trouble, rest assured that your system will be put to the test by a Qualified Apple Service Technician. Please let me know if that is something you would like to take advantage of. Thank you! Joe- OfferDown.com ————————————————————— That's ok. I'll just leave a bad review online.👍 ————————————————————— Hi again! Why? We haven't done anything wrong! You'll answer