Office Depot
🛒 Retail & Products · Albuquerque
total experiences
replied on google
Most reported issues
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Experiences
employee failed to process a cash refund correctly
Business reply on Google
I’m very sorry to hear about your experience and appreciate you letting us know. So we can look into this in detail and follow up with the right team, please send us an email at socialmedia.service@officedepot.com. Include the store location, your phone number, and your Google review, and we’ll do our best to resolve this promptly. Thank you for giving us the opportunity to improve.
The store consistently lacks the items searched for by customers.
Staff refused to provide assistance due to mopping a hallway.
Staff were unprofessional and dismissive during a fax service transaction.
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Inaccurate website inventory led to purchasing a more expensive product.
Business reply on Google
Thank you for your feedback! I am very sorry to have let you down and would like to make things right. Please kindly send us a message at socialmedia.service@officedepot.com with your e-mail address, phone number, store’s location and Google review. Thanks, Paige :)
Order not ready and store failed to provide notification
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Rude management and poor quality of print services provided.
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to look into your concern further. Please kindly send us an e-mail to socialmedia.service@officedepot.com with your phone number, the store’s location, a summary of the complaint, and the review. Thanks, Paige :)
excessive printing service fees and unexpected minimum charges
Staff ignored customer at checkout while using a mobile phone.
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
staff unable to assist with scanning photos or operating equipment
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to address the concern ASAP. Please kindly send us an e-mail to socialmedia.service@officedepot.com with your phone number, the store's location, and the review. Thanks, Paige :)
Store has unpredictable hours, inventory shortages, and severe sanitation issues.
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to address the concern ASAP. Please kindly send us an e-mail to socialmedia.service@officedepot.com with your phone number, the store's location, and the review. Thanks, Paige :)
Store closes earlier than the posted operating hours.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your name, phone number, store location, and Google Review.
Inconsistent information provided regarding printing service requirements
Staff are unhelpful in-store and rude during phone inquiries.
Staff member provided disrespectful and incompetent customer service.
Store staff refused to process an exchange despite having valid proof.
Business reply on Google
Lawrence, I'm so sorry the store was unable to process your exchange even after a receipt was located. Please send an email to socialmedia.service@officedepot.com with your contact information and the details of the order. We will be glad to assist you with this. Thanks! Adri
Staff failed to locate orders and provided poor print quality.
staff provided poor customer service and refused to answer print questions
The register price was higher than the posted shelf price.
employees failed to provide assistance to a customer in the store