Office Depot
🛒 Retail & Products · Duluth
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
In-store printing services are unavailable despite website advertising same-day…
Business reply on Google
Thank you for taking the time to share your feedback, and I’m sorry we missed the mark during your visit. We’d like to review this with the appropriate team so we can address it properly. When you can, please email us at socialmedia.service@officedepot.com with the store location, your phone number, and a copy of your Google review. We’re here to help and appreciate the chance to make this right.
Self-service printers are frequently broken and staff assistance is poor.
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
lack of staff assistance and inaccurate inventory information
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
customer unable to reach staff and received incorrect refund amount
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Staff refused to sell the floor model chair.
Business reply on Google
I am sorry for the negative experience you recently had at our store. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store #, your phone number, and the google review. We are here to help! Thanks, Paige :)
Store refused to accept a valid estate account check
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your contact name, phone number, store location, and Google Review.
staff failed to scan documents correctly and provided poor assistance
Business reply on Google
Thank you for your feedback! We apologize for the negative experience you recently had at our store. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your name, phone number, store’s location, and Google Review. - Paige
Self-service printers are broken and staff are unavailable to assist.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your contact name, phone number, store location, and Google Review.
Staff ignored customer in favor of other patrons
Business reply on Google
Hi Lori: Thank you for taking the time to provide us your feedback. I am so sorry to hear we let you down. This is not the experience we want for our customers. We will research this immediately. Would you please be so kind to send an email to socialmedia.service@officedepot.com with your best contact email and phone number, and a short recap similar to below? Please include the store # 6210 in the subject line. We are here to help! Chloe :)
Self-service equipment is confusing and staff are unhelpful.
Customer objects to the store's mandatory face mask policy.
Staff refused to print a prepaid shipping label for a customer.
Business reply on Google
Hello Dean, Thank you for taking the time to provide us your feedback. I am so sorry to hear we let you down. We would like more details. Would you kindly send us an email, providing the store # after the words Google Review, in the subject line with your best contact information (email address and phone number. Also, when this occurred)? Our email address is socialmedia.service@officedepot.com We are here to help! Leesa
staff member refused to assist with name tag creation
Store website provides inaccurate information regarding available shipping services.
Business reply on Google
Hi Geoman: Thank you for taking the time to provide us your feedback. I am so sorry to hear we let you down. This is not the experience we want for our customers. We will research this immediately. If you recall the date/time it is helpful. And were you told we do not ship the regular US postal service or UPS? Would you please be so kind to send an email to socialmedia.service@officedepot.com with your best contact email and phone number, and a short recap similar to below? Please include the store #6210 in the subject line. We are here to help! Chloe :)
Long wait times for printing services despite pre-submitting requests.
Excessive wait time for a small printing job
Employee scanned customer license without permission during order pickup
Desk delivery failed and order was cancelled without customer notification.
Store refused to perform requested laptop hard drive repair
Incompetent technical support and unnecessary charges for ineffective software services.